Account Supervisor/Manager - Mailine Advertising Agency

We're looking for an experienced and driven Account Supervisor/Manager to join our leading integrated marketing communication company. This role involves end-to-end management of designated accounts, demanding a deep understanding of clients businesses, strategic involvement in communication development, and a focus on delivering exceptional service and results. You'll be crucial in fostering strong client relationships and ensuring commercial success.

Key Responsibilities:

• End-to-End Account Management:

  Take full responsibility for the end-to-end management of designated accounts. This includes thoroughly understanding the client's business, actively participating in the development of communication strategies, monitoring client competitors, and tracking sales data to inform decisions.

• Documentation & Data Management:

  Ensure systematic documentation and secure storage of all client-related data, maintaining organized and accessible records.

• Creative Excellence & Awards:

  Actively participate in the development of creative work that meets high standards and is worthy of submission for national-level awards, contributing to the agency's reputation for excellence.

• Commercial Management:

  Ensure excellent commercial management of the business handled through accurate and timely billing and collections, contributing to the agency's financial health.

• Client Relationship Management:

  Develop and maintain strong, lasting relationships with clients across various hierarchical levels, demonstrating hands-on exposure to servicing high-end retail clients.

• Brief Interpretation & Ownership:

  Independently take down, understand, and break down complex communication briefs, translating them into actionable strategies.

• Service Delivery Ownership:

  Take full ownership of the account and actively support service delivery, ensuring client needs are met efficiently and effectively.

Required Skills:

• Proven professional experience in

  mainline advertising

  .
• Good

  interpersonal skills

  to build rapport and trust with clients and colleagues.
• Strong

  commercial orientation and strategic awareness

  , understanding business objectives and market dynamics.
• Excellent

  client management and communication skills

  , both verbal and written.
• Proficiency in

  analytical skills

  to interpret data and draw insights.
• Strong

  presentation skills

  to articulate strategies and creative concepts clearly.
• Positive,

  self-starter attitude

  with a desire to exceed expectations at every opportunity.
• Strong

  attention to detail

  , highly organized, and focused on work quality.
• Hands-on exposure to servicing, with a proven ability to handle

  high-end retail clients

  .
• Ability to develop and maintain relationships with clients across hierarchy.
• Capability to independently understand and break down communication briefs.
• Strong sense of

  account ownership

  and commitment to supporting service delivery.