Account Relationship Manager

Company Description

Kip Solutions is a leading Voice Over IP (VoIP) services provider, active since 2019. The company offers high-quality termination to African, Middle Eastern, European, CIS, and Asian countries, with direct terminations in key African, Middle Eastern, and CIS countries. Kip Solutions also has over 200 interconnections worldwide. The core services are offered through two brands: Outbound.tel™ for outgoing calls and Inbound.tel™ for incoming calls, catering to carriers, wholesale, residential, and business users. Kip Solutions provides reliable and fully-operational, carrier-grade origination and termination services on one of the industry’s most extensive voice networks.

Role Description

This is a full-time on-site role based in Surat for an Account Relationship Manager. The Account Relationship Manager will be responsible for managing relationships with clients, ensuring customer satisfaction, and identifying opportunities for business growth. Daily tasks include interacting with clients, providing support and guidance, conducting regular check-ins, addressing client concerns, and collaborating with internal teams to meet customer needs.

Qualifications

• Client Relationship Management and Customer Support skills
• Business Development and Account Management skills
• Communication and Interpersonal skills
• Problem-solving and Conflict Resolution skills
• Excellent organizational and time management skills
• Ability to work independently and collaboratively
• Any degree in Business, Marketing, Communications, or related field preferred