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Vaave
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Account Manager

Account Manager

Vaave

3 - 5 years

8 - 12 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

Basic B2B Project management SAAS Cloud Account management Customer relationship HR Continuous improvement AWS

Work Mode

Work from Office

Job Type

Full Time

Job Description

At Vaave, we empower organizations to build thriving alumni communities through our SaaS-based alumni engagement platform. As an Account Manager, you will own the customer relationship post-sales, ensuring a smooth implementation and long-term success of our solution. You will serve as the primary point of contact for our corporate clients managing onboarding, driving adoption, ensuring ROI, and becoming a trusted advisor for their alumni engagement initiatives. This is a high-impact role that blends project management, customer success, and strategic consultation.

Lead the end-to-end implementation process for new clients from kickoff to launch ensuring timelines, deliverables, and expectations are met.
Build strong, consultative relationships with HR, IT, and leadership stakeholders across client organizations.
Collaborate with internal teams (Product, Tech, Support) to align on customizations, integrations, and client-specific requirements.
Coordinate with client-side IT teams for new or existing integrations with HR systems.
Proactively monitor portal engagement metrics and identify opportunities to improve adoption and alumni activity.
Conduct periodic review meetings with clients to showcase outcomes, share insights, and drive ongoing value.
Act as the voice of the customer internally, contributing to product feedback and continuous improvement.
3 5 years of experience in account management, client success, or implementation in a B2B SaaS environment.
Strong project management and communication skills, with the ability to handle multiple clients simultaneously.
Familiarity with cloud platforms (AWS experience is a plus).
Basic understanding of APIs and third-party integrations to effectively collaborate with client and internal tech teams.
Ability to think strategically and guide clients on best practices in community and alumni engagement.
Proactive, organized, and outcome-driven with a customer-first mindset.

Expectations:

3 5 years of experience in account management, client success, or implementation in a B2B SaaS environment.
Strong project management and communication skills, with the ability to handle multiple clients simultaneously.
Familiarity with cloud platforms (AWS experience is a plus).
Basic understanding of APIs and third-party integrations to effectively collaborate with client and internal tech teams.
Ability to think strategically and guide clients on best practices in community and alumni engagement.
Proactive, organized, and outcome-driven with a customer-first mindset.

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Account Manager