Account Manager

About the Role

Account Manager

present with the customer

Key Responsibilities

Client Engagement & Relationship Management

• Act as the

  primary point of contact

  for client stakeholders in Bangalore, building strong relationships across business and technology teams.
• Maintain a

  visible presence

  at client sites to foster both formal and informal interactions.
• Build trust with client teams through a deep understanding of their operational and technology environments.

Technology Insight & Opportunity Identification

• Leverage prior

  technical experience

  to understand client architectures, processes, and systems — especially in core banking (T24).
• Identify

  gaps, risks, and innovation opportunities

  through conversations and observation on the client floor.
• Translate business and technical challenges into

  actionable proposals

  in collaboration with internal teams.

Business Development & Value Creation

• Promote Thakral One’s

  full portfolio of services

  , beyond staff augmentation — including consulting, managed services, project delivery, and solution implementation.
• Work with presales, delivery, and leadership to develop tailored proposals.
• Build and maintain an opportunity pipeline to drive account growth.

Account Governance & Customer Satisfaction

• Monitor delivery quality and customer satisfaction across ongoing engagements.
• Proactively identify and resolve delivery or relationship issues.
• Ensure alignment between client expectations and Thakral One’s delivery capabilities.

Qualifications & Skills

Experience

• 5–8 years of experience in technology roles (e.g., developer, business analyst, solution consultant) followed by client-facing/account management positions in IT services or BFSI.
• Exposure to

  Temenos T24

  or other

  core banking systems

  is highly preferred.

Skills & Competencies

• Strong ability to bridge the gap between

  technical teams

  and

  business stakeholders

  .
• Excellent interpersonal, networking, and influencing skills.
• Commercial acumen and understanding of account growth strategies.
• Self-starter with the ability to work independently in client environments.

Education

• Bachelor’s degree in Computer Science, Information Technology, or related field (MBA is a plus).

Why Join Us

• Opportunity to work with

  leading BFSI clients

  in the region.
• Blend of

  technology insight and strategic relationship management

  in a single role.
• Platform to create

  real value

  for clients by introducing innovative solutions and services.
• Dynamic, collaborative work environment with a regional reach.