An account manager serves as the primary liaison between a company and its clients, responsible for cultivating strong, long-term relationships, ensuring customer satisfaction, and driving business growth through upselling and cross-selling . Key duties include managing client needs and concerns, coordinating with internal teams to deliver solutions, developing strategic account plans, resolving issues, and reporting on account performance to meet retention and revenue goals.

Key Responsibilities

Client Relationship Management:

Building and maintaining strong, long-term relationships with clients.

Client Advocacy:

Acting as the main point of contact for clients, understanding their needs, and serving as their voice within the company.

Sales Growth:

Identifying and pursuing new business opportunities within existing accounts, which may include upselling and cross-selling products and services.

Strategic Planning:

Developing and implementing strategic account plans to meet client objectives and drive business growth.

Problem Resolution:

Addressing client inquiries, resolving issues, and preventing future problems by analyzing data and improving processes.

Internal Coordination:

Collaborating with various internal teams, such as sales and project management, to ensure client needs are met and projects are successful.

Performance Monitoring:

Tracking key account metrics, preparing account reviews, and reporting on performance to management.

Required Skills and Qualifications

Excellent verbal and written communication skills to effectively interact with clients and internal teams.

Strategic Thinking:

The ability to develop long-term strategies to enhance client satisfaction and retention.

Customer Focus:

A proactive and customer-centric mindset to address client needs and concerns.

Problem-Solving:

Strong analytical and problem-solving skills to identify and resolve client issues.

Organizational Skills:

Excellent time management and multitasking abilities to handle multiple accounts and tasks simultaneously.

Technical Proficiency:

Proficiency with CRM software and other relevant business tools.

A Bachelor's degree, often in a related field like business or marketing, is commonly required.

More Jobs at P.S International HR Consultants

Sales Engineer

vadodara

2.0 - 5.0 yrs

INR 4 - 7 Lacs

Affiliate Marketer

ahmedabad

2.0 - 5.0 yrs

INR 4 - 7 Lacs

Executive Recruitment

mumbai

1.0 - 6.0 yrs

INR 3 - 8 Lacs

Manager Hr Talent Acquisition

mumbai

4.0 - 7.0 yrs

INR 6 - 9 Lacs

Sales Marketing Executive Manager

ahmedabad

3.0 - 8.0 yrs

INR 5 - 10 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

P.S International HR Consultants

Login to

Please Verify Your Phone or Email

Confirm Action

Account Manager