Account Manager expand_more

Responsibilities:

At Vaave, we empower organizations to build thriving alumni communities through our SaaS-based alumni engagement platform. As an Account Manager, you will own the customer relationship post-sales, ensuring a smooth implementation and long-term success of our solution. You will serve as the primary point of contact for our corporate clients — managing onboarding, driving adoption, ensuring ROI, and becoming a trusted advisor for their alumni engagement initiatives. This is a high-impact role that blends project management, customer success, and strategic consultation.

• Lead the end-to-end implementation process for new clients — from kickoff to launch — ensuring timelines, deliverables, and expectations are met.
• Build strong, consultative relationships with HR, IT, and leadership stakeholders across client organizations.
• Collaborate with internal teams (Product, Tech, Support) to align on customizations, integrations, and client-specific requirements.
• Coordinate with client-side IT teams for new or existing integrations with HR systems.
• Proactively monitor portal engagement metrics and identify opportunities to improve adoption and alumni activity.
• Conduct periodic review meetings with clients to showcase outcomes, share insights, and drive ongoing value.
• Act as the voice of the customer internally, contributing to product feedback and continuous improvement.
• 3–5 years of experience in account management, client success, or implementation in a B2B SaaS environment.
• Strong project management and communication skills, with the ability to handle multiple clients simultaneously.
• Familiarity with cloud platforms (AWS experience is a plus).
• Basic understanding of APIs and third-party integrations to effectively collaborate with client and internal tech teams.
• Ability to think strategically and guide clients on best practices in community and alumni engagement.
• Proactive, organized, and outcome-driven with a customer-first mindset.

Expectations:

• 3–5 years of experience in account management, client success, or implementation in a B2B SaaS environment.
• Strong project management and communication skills, with the ability to handle multiple clients simultaneously.
• Familiarity with cloud platforms (AWS experience is a plus).
• Basic understanding of APIs and third-party integrations to effectively collaborate with client and internal tech teams.
• Ability to think strategically and guide clients on best practices in community and alumni engagement.
• Proactive, organized, and outcome-driven with a customer-first mindset.

Experience:

3-5 years

Remuneration:

As per company norms

Location:

Hyderabad (In Office Only)