Account Management Principal (based in Delhi/NCR)

Summary of the Role

As an Account Management Principal, Airport & Border Authorities you will be responsible for both acquiring new airport & border authority customers, upselling and cross selling in existing customers, developing a long-term strategy for business growth and managing and expanding existing partnerships in India. You will be seen as a trusted advisor and key contact by customers and partners in the territory and will serve as a voice of the customer within Amadeus. You will ensure service excellence, identify growth opportunities, and contributing to collaborative, cross-functional success across business lines, business functions and within the travel domains.

In This Role You’ll You will/ Your Main Responsibilities

• Build and maintain strong, trust-based relationships with stakeholders across airport & border clients and internal teams to fully position the value of Amadeus to the travel industry.

• Identify and pursue new business opportunities through outreach, solution presentations, and contract negotiations.

• Manage existing client accounts to ensure satisfaction, alignment with agreements, and high-quality service delivery.

• Lead or support commercial and operational projects that deliver measurable value to clients.

• Represent client perspectives internally, ensuring their needs and priorities are addressed.

• Maintain accurate records in CRM systems and ensure timely,

• Review and approve proposals, RFP responses, and delivery plans in collaboration with internal teams.

• The core objectives of this role are meeting/exceeding sales target value, hunt for new business, upsell on existing business and nurture the relation with existing clients.

About the Ideal Candidate

• 12+ years of Sales and Account Management experience and has deep functional, operational and technical knowledge in aviation/airport operations/ Biometric.

• Understands industry trends, business practices, geographical/cultural nuances and uses data to inform strategic decisions.

• Experience in selling solutions/ SAAS to local government bodies like Aviation Ministry, National Information Center and Bureau of Immigration.

• Demonstrates autonomy, initiative, and the ability to lead collaborative efforts.

• Skilled in relationship-building with government officials, stakeholder management, communication, and client advocacy.

• Proficient in CRM tools and experienced in managing complex sales and service cycles.

• Motivated, goal-oriented, and committed to continuous learning and innovation.

What we can offer you

• A critical mission and purpose - At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose.

• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.

• A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.

• A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.

• A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.

• A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.

• A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

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