Account Management Lead

Job Title: Account Manager / Group Account Manager

Location:

Experience Required:

Industry:

Employment Type:

About Us

Ralph&Das is 10-year young advertising agency straddling across digital and mainline advertising. Started by two veterans of the industry we are a place where our lives around ideas. Ideas that help build brands; help build campaigns and some really effective and cool social media work. We are a place where we encourage thinkers and truly believe that an idea come from anyone. We strive to do our best, both for our clients and our employees. Our team thrives on ownership, collaboration, and impact.

Account Manager or Group Account Manager

Who We're Looking For

• Has

  3–6 years of experience

  in client servicing or account management, ideally in a

  mainline or digital advertising agency

  .
• Is

  independent, reliable, and proactive

  with a strong sense of responsibility and ownership.
• Can

  lead conversations confidently

  with clients and internal teams.
• Has experience managing

  multiple projects simultaneously

  , and thrives in a fast-paced creative environment.
• Communicates effectively with creative teams, clients, and third-party partners.

Key Responsibilities

🧠 Client & Internal Stakeholder Management

• Lead all day-to-day communication with assigned clients.
• Set clear expectations, timelines, and ensure deliverables are met.
• Act as the bridge between internal creative teams and external stakeholders.
• Handle escalations, feedback, and approvals efficiently.

📅 Strategic Social Media Planning

• Work with clients and strategists to define content pillars and social media goals.
• Develop and manage

  monthly content calendars

  and social media roadmaps.
• Align execution with larger campaign or brand goals.

💰 Financial Management & Vendor Coordination

• Plan and manage campaign budgets in collaboration with clients and vendors.
• Coordinate with internal or third-party vendors for shoots, production, design, etc.
• Track vendor payments and campaign costs meticulously.

📊 Performance Reporting & Analysis

• Oversee or prepare

  monthly, quarterly, and annual social media reports

  .
• Ensure reports include meaningful insights and actionable recommendations.
• Coordinate with performance/analytics teams where needed.

📁 Account Ownership

• Maintain and manage

  retainers

  , scope of work documentation, and agency billing trackers.
• Ensure team adherence to SLAs and maintain high client satisfaction.
• Mentor and manage a

  junior account executive

  who will assist with operations and logistics.

Skills & Requirements

• Strong understanding of

  social media platforms

  , trends, and brand storytelling.
• Experience using tools like

  Meta Business Manager, Sprout, Hootsuite

  , or similar.
• Proficiency in Google Workspace (Docs, Sheets, Slides).
• Excellent written and verbal communication skills.
• Organizational skills and attention to detail are a must.

What We Offer

• Opportunity to work with

  forward-thinking brands and a talented creative team

  .
• A culture of

  ownership, collaboration, and creativity

  .
• Room to

  grow into a leadership role

  within the account management team.

accountable, strategic, and thrives in a creative environment