Account Management Lead

You will be part of a pioneering team at FalconX, committed to revolutionizing institutional access to the crypto markets by operating at the intersection of traditional finance and cutting-edge technology. FalconX provides a comprehensive solution for all digital asset strategies, empowering clients with seamless navigation through the ever-evolving cryptocurrency landscape. **Key Responsibilities:** - **Account Administration:** - Manage the KYC process for users across various accounts - Assist with user management tasks such as permission changes, 2FA resets, and API Management - Troubleshoot account and product issues including withdrawals, transfers, and fee discrepancies - Work on Recon activities by collaborating with the Coverage team and cross-functional teams to relay required information to clients - Support the RMs on the Edge product-related workflows - **Product Support:** - Provide in-depth support for customers on platform-related issues (FX360) - Create and maintain Sandbox accounts for client testing before going live - Assist Coverage teams with KYC refresh processes for accounts - Perform Data Analysis and Reporting on an as-needed basis - **Pod Support:** - Assist sales teams with APAC focused event coordination - Create and manage chat channels and add global team members - Contribute to ongoing process improvement initiatives - Assist in the token approval process for the pod **Qualifications Required:** - 8-10 years of relevant experience - Experience in managing a team - In-depth understanding of the crypto industry, including different types of cryptocurrencies, underlying technology, and regulatory landscape - Demonstrated attention to detail, organization, prioritization, and time management skills - Passion for the crypto space - Familiarity with software tools such as Microsoft Excel, Google Sheets, and Salesforce - Ability to interface with clients collaboratively and support their needs while also gently pushing them forward in a process - Program management skills including understanding statuses, updating status documents, capturing information on how to unblock blocked situations, and escalating issues to leadership Applicants located in California and/or applying to a role based in California, please refer to FalconX's Notice at Collection and Privacy Policy. FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. All interested individuals are encouraged to apply regardless of missing background requirements, skills, or experiences. Applicants with disabilities may be entitled to reasonable accommodation under applicable laws. For assistance with the application process, please contact FalconX's People team at recruiting@falconx.io.,