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Account Management - Executive

Account Management - Executive

Practo

3 - 5 years

7 - 10 Lacs

bengaluru

Posted:12 hours ago| Platform:

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Skills Required

direct sales erp usage management executive healthcare account management ms office crm new business development account planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Account Management - Executive

An Account Management Executive is responsible for maintaining and growing relationships with clients to ensure satisfaction and drive business results. Here are the key responsibilities of an Account Manager (ACM) focusing on B2B renewals, upsells, and new sales:

1. Account Management

Serve as the primary point of contact for assigned B2B accounts.
Build and maintain strong, long-lasting relationships with key stakeholders.
Ensure customer satisfaction by addressing concerns and providing timely solutions.

2. Renewals Management

Monitor and track Valid contract renewal timelines to ensure timely renewals.
Proactively engage with customers to address their needs and secure renewals.
Analyze account performance and usage to recommend suitable renewal terms.

3. Upselling and Cross-Selling

Identify opportunities to upsell additional products or services that align with customer needs.
Propose customized solutions to enhance customer value and satisfaction.
Collaborate with internal teams to create compelling proposals and pricing strategies.

4. Sales and Revenue Managemnent

Drive new sales by identifying and pursuing opportunities within existing accounts.
Leverage relationships to secure referrals and introductions to new business prospects.
Partner with sales and marketing teams to develop account-specific growth plans.

5. Strategic Account Planning

Develop and implement account strategies to achieve revenue targets.
Maintain detailed account plans and provide regular updates to leadership on progress.
Analyze customer data and trends to inform future engagement strategies.

6. Reporting and Analysis

Prepare and deliver regular reports on account performance, renewal status, and sales pipeline.
Track key metrics and KPIs related to renewals, upsells, and new business development.
Utilize CRM tools to manage account activities and maintain accurate records.

7. Collaboration and Coordination

Work closely with product, customer success, and support teams to ensure seamless service delivery.
Act as a liaison between the customer and internal teams to resolve issues efficiently.
Attend industry events and meetings to stay informed about trends and competitor activities.

Desired Skill Set:

Tech-savvy, highly motivated, self-starter, team player

Exceptional verbal and communication skills

An Unquenchable thirst to learn and grow

Should be honest, trustworthy, and assertive

Excellent time-management skills

Decision maker, problem solver, creative thinking skills

Highly proficient in MS Office, and Data Analytics.

Meet people remotely and onsite if required and has excellent presentation skills

Experience & Education:

3-5 years of Account management experience specifically. \ufeff\ufeff\ufeff

Prior Exp in - Account Management / Direct/Remote Sales / B2B.

Industry - Healthcare (Direct Sales/B2B)/ERP

Educational Qualification: Btech, BBM, BCom, BA, and MBA

Compensation:

Salary (7 - 10 L) + Conveyance + inclusive Incentives(20%)

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