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Regalix
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Account Executive - Customer Success Queue

Account Executive - Customer Success Queue

Regalix

1 - 3 years

3 - 5 Lacs

Bengaluru

Posted:3 months ago| Platform:

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Skills Required

Training Career development SFDC Customer support Accounts Executive Customer complaints Digital marketing Revenue generation CRM Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage large amounts of incoming/outgoing call, email and chat queries. Develop an amicable customer relationship/experience. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage with existing & prospective customers. Meet or exceed targets for all assigned product/projects. Skills and Competencies: Proven customer support experience, preferably in the advertising/digital marketing domain. Track record of over-achieving chat/calls handling quota. Strong command over written language. Strong email/written communication skills & verbal communication. Familiarity with CRM(SFDC) systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent typing skills 45 w.p.m & multitasking.

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https://lh3.googleusercontent.com/p/AF1QipNht73bbuGrxTzHzqPI2Z9piYqXYY0IUE2w865X=s508-k-no

Swathi Gowda

a year ago

★

Pathetic interview!!!! Firstly, the interviewer failed to introduce themselves, which I found incredibly unprofessional. It sets a poor tone for the i...

a year ago

★

This is the best place for you to grow, if you have no ethics, morals and want to cheat people. The management is the worst and the morons they hire a...

Tejus Paul

10 months ago

★★★★★

I like this company because growth is faster here.chilled out company, I used to work here from 2020-2023, I quit n rejoined, so imagine how I appreci...

gaurav hariharan

2 years ago

★

Google should really stop using them as vendors. One of the worst management. Make you work beyond log out and if you don't you go on pip and threaten...

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Account Executive - Customer Success Queue