Academic Counselor

Location:

Job Type:

Experience:

Salary:

Key Responsibilities:

• Student Profiling:

  Understand each student’s academic background, interests, and career aspirations to recommend appropriate undergraduate or postgraduate programs.

• Program Counseling:

  Clearly articulate course structures, eligibility criteria, fee structures, career prospects, and learning outcomes to prospective students and their families.

• Multi-Channel Communication:

  Engage with student inquiries through phone calls, WhatsApp, email, and live chat, ensuring prompt, professional, and informative responses.

• Admissions Support:

  Guide students throughout the admissions process—including application form completion, document submission, and final enrollment.

• Lead Nurturing:

  Maintain consistent follow-up with prospective students, address concerns, and encourage them to progress through the admission funnel.

• CRM Management:

  Accurately record all interactions, follow-ups, and lead statuses in CRM systems to track engagement and support data-driven decisions.

• Target Achievement:

  Work collaboratively with the team to achieve individual and group conversion targets while prioritizing a student-first approach.

Requirements :

• Bachelor’s degree in any discipline (Education, Communication, Psychology preferred)
• 0–2 years of experience in academic counseling, career guidance, student support, telesales, or customer service
• Strong verbal and written communication skills in English
• Ability to connect with students, understand their needs, and build rapport through effective, empathetic communication
• Familiarity with CRM tools or lead management systems is an added advantage