2-5 years|| Immediate joiner|| Shipping-Export Documentation|| || Bangalore

Swire Digital Centre

We are looking for 3+ years Process Execution Specialist who have experience in Shipping Domain

Notice period: Immediate -30 days only.

Location Bangalore

Should be open to any shift btn 7:30 PM to 6 AM

Role Purpose (Why do we need this role?)

To deliver high standard of customer service to external and internal customers ensuring a one-touch resolution of cases handled. The Process Execution Specialist will support the Supervisor & Leads in end-to-end ownership of nominated processes and issues at a process level. This includes ticket management tasks and data related functions (data entry, reconciliation, problem solving & reporting).

Role Accountabilities (What is this role responsible for delivering?)

•Performs the day-to-day execution of tasks assigned to the Process Teams that includes one or more of the following (but not limited to)

•Support Ticket Handling/Management (Email, Phone, Live/Web-Chat).

•Execution & handling of Export & Import Shipment documentation related tasks.

•Execution & handling of Export & Import Vessel Reconciliation.

•Execution & handling of Rate Audit.

•Execution & handling of DG Shipment.

•Rate/Contract, Filing, Billing & Vendor/Partner Onboarding.

•Responsible for adhering to defined processes.

•Accountable for achieving customer satisfaction on case by case, at the interaction level.

•Excellent interpersonal, problem-solving, and analytical skills.

•Handling all the business processes efficiently.

•Offering guidance and training to the newly joined team members.

Key Qualifications & Skills (What knowledge will ensure success in the role?)

Qualification

•Bachelor’s/master’s degree holder, preferably in the Logistics or Maritime specialization with 2+ years of experience.

Technical Skills

•Good knowledge of Microsoft Office applications, data reporting/analytics.

•Prior experience in shipping operations desirable.

Professional Skills

•Committed to results, with a positive attitude.

•Good English communication skills, both written and spoken.

•Able to type at 60wpm and above.

•Collaborates well in a team environment”.

•Exceptional personal integrity.

•Exceptional critical thinking and administrative skills.

•Work cross-functionally and think both critically and strategically.