Zonal Manager

We're looking for a dynamic professional to manage a P&L role focused on delivering a world-class service experience to existing customers. The position emphasizes upselling premium packages, driving client retention, and ensuring customer satisfaction through a needs-driven service team. Additionally, you will execute strategic marketing initiatives to enhance client engagement and service outcomes.

• Drive business growth for both topline and bottom-line in the Zone.
• Develop and execute the annual operating plan, including revenue

and cost forecasting.

• Achieve monthly, quarterly, and annual sales targets by generating

revenue from existing paid members.

• Ensure timely delivery of services, maintaining high standards for

client satisfaction.

• Analyze customer feedback to gather business intelligence, assess

core service benefits, and ensure high client satisfaction.

• Establish a robust system for maximizing customer retention.
• Recruit, train, and develop a proactive, consultative client

servicing team focused on delivering exceptional customer

experiences.

• Expertise in client engagement and application of effective field

sales strategies

• Strong problem-solving ability with quick decision-making under

pressure

• Excellent verbal communication and active listening skills
• Strategic mindset with the ability to identify and create new

business opportunities

• Proven team management and interpersonal capabilities
• Skilled in data analysis, reporting, and performance tracking
• Target-driven with a strong focus on achieving and exceeding goals
• Demonstrated leadership with the ability to inspire and guide large

teams

• MBA graduate with strong academics
• 7+ yrs. of experience in Sales / Servicing / Retention
• Preference for candidates with team handling experience of 100+

team members in last 4yrs