Zonal Manager - Debt Management Services...

Job Description

Job Purpose Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities 1.Allocation Planning:Planning allocation of portfolios to agencies and Ros Based on: Performance:Previous months track record Geographical dimensions Capacity Location 2.Vendor Management:Activities including researching and sourcing vendors, obtaining quotes, analyzing capabilities, turnaround times, negotiating contracts and managing relationships. Role would include: Capacity Check based on portfolio trends Availability checks:Checking if the agencies cater to the particular location Performance checks:based on data collected on agencies past performance and their record history Field FOS check 3.Processes: Vendor Bill tracking and confirmation Performing adequate compliance checks based on company policies and legal requirements System allocation and admin services facilitation by connecting with the requisite teams 4.People / Team Management i)New Joinee Inductions FinnOne Code generations Products information to be shared Vendor introductions to be made Information on Performance pay metrices and the policies regarding the same Teams past performance information to be shared to set a base ii)Performance Management:Sets milestone targets for the team; Analyses performance along with team to generate insights and plan actions accordingly - ensures improved performance 5.Performance: DRR of Area/Location Track vendor wise performance and provide due support Key Decisions / Dimensions Management of high value cases Agency assessment and influencing for support in achieving targets Major Challenges Portfolio Management- closing cases at Bucket X Managing difficult locations with scarcity of relevant talent Need to involve dealers to achieve collection target achievement