Zonal Collections Manager-Group loan

• Collections Recovery Process Management and NPA Management

• Develop processes & procedures to control delinquencies & NPAs
• Develop measurement standards for the improvement of performance and operational effectiveness of the collection team
• Ensure that the NPA's are kept at minimum trigger levels and reduce product wise NPA (value) for the year
• Manage portfolio movement and control loss for the product- Reduce product wise delinquency (30+ & 90+ ) and roll forward rates across buckets
• Achieve Credit Cost budget target, increase fee income / revenue and reduce vendor payouts
• Managethe asset repossession policy and process

• Portfolio Review , supervision and Delinquency Analysis

• Conduct Portfolio reviews with respective RCM's/Cluster managers /collection managers and agencies.
• Review MIS for managing delinquency.
• Ensure that roll forward rates to higher buckets are kept within defined parameters

• Vendor Management

• Monitor the performance of agencies across locations
• Monitor that all agencies engaged for collections & recovery , work in adherence to all Government & RBI regulations impacting the organization & the set internal processes /guidelines as per SAMR policy.
• Reduce cost incurred through vendors
• Collection Team Management
• Develop a manpower plan for the country based on the company strategy & optimum productivity levels.
• Ensure that the collection team adheres to all Government & RBI regulations and the defined internal processes /guidelines as per TCOC.

• Review the productivity and performance of the collection team on a regular basis

• Motivate & develop team members through empowerments, guidance, timely constructive feedbacks ; grooming & nurturing the bright prospects for creating a second line
• Manage the collections team including administration of training, performance appraisals, recruitments, transfers & disciplinary actions
• Legal Action Initiation and Liaison with the Legal Team
• Secure legal intervention where necessary and ensure time & cost effective legal action in appropriate cases.
• Coordinate with the legal department for strict adherence to the law of the land during repossession, collections etc.
• Cross Functional Coordination
• Ensure effective interdepartmental communication with operations, Credit and sales to improve processes

Provide support to the sales team and credit team in identifying negative areas and negative profiles.

• Providesupport to the CRM team in developing systems that meet the local requirements
• Provide support to the sales team in identifying channel partners in sync with the TATA Capital philosophy
• Customer Interaction
• Visit high value/ strategic customers/ high POS cases in default and manage the collection process
• Ensure quick resolution of customer issues and complaints

• Supplementary Responsibilities:

• Carry out competition mapping and market trends ;collate information from the market to suggest changes
• Ensure quick resolution of compliance /Internal Audit queries.

• Records/Trackers/Reports maintained by role:

• NPA MIS/Impact analysis
• Trackers-Vendor management