Workshop Manager

Role:

Your Role: The Backbone of Workshop Operations

You will set operational KPIs, build high-performing teams, and instill a culture of quality, learning, safety, and accountability.

Key Responsibilities

Operational Leadership

• Plan and manage daily workshop operations, resource allocation, output, and quality to ensure high fleet uptime
  
• Oversee shift-wise scheduling to maximize technician productivity and minimize turnaround time
  
• Monitor live dashboards for SLA breaches and drive quick resolution
  
• Share regular operational insights with leadership to improve efficiency
  

Performance & Productivity Management

• Track mechanic efficiency, utilization, and repair throughput
  
• Analyze daily metrics, identify bottlenecks, and implement process improvements
  
• Conduct root cause analysis (RCA) for recurring issues and develop long-term solutions
  

Quality Assurance & Technical Oversight

• Own final inspection protocols and quality control processes
  
• Implement corrective and preventive actions (CAPA) for post-repair complaints
  
• Maintain high Mean Time to Failure (MTTF) and reduce rework rates
  

Inventory & Asset Control

• Ensure accurate inventory through audits and digital tracking
  
• Prevent part/tool loss or misuse with proper tagging and logging
  
• Coordinate with procurement for critical spare planning
  

Training & Capability Development

• Identify skill gaps and lead technical training on EV diagnostics and SOPs
  
• Conduct quarterly SOP refresher training
  
• Drive continuous learning and upskilling
  

Compliance & Process Governance

• Ensure 100% adherence to safety protocols and documentation standards
  
• Conduct safety drills and waste audits
  
• Maintain ISO/TS16949-level operational processes
  

Team Engagement & Communication

• Run daily pre-shift briefings and post-shift reviews
  
• Resolve team issues and manage smooth shift handovers
  
• Foster a culture of ownership, improvement, and morale
  

Reporting & MIS

• Share weekly/monthly dashboards on productivity, SLA compliance, and inventory
  
• Present actionable insights to leadership
  

KPIs & Performance Metrics

• Mechanic Productivity: 95% of planned output
  
• Inventory Accuracy: 98% stock reconciliation
  
• Mean Time to Failure: 30+ days
  
• Tool/Asset Loss: Zero tolerance
  
• SOP Compliance: 95%
  
• Training Coverage: 100%
  
• Complaint Rework Rate: Less than 2%
  

What We Are Looking For

• Education: BE/B.Tech in Mechanical or Automobile preferred; Diploma with experience acceptable
  
• Experience: 24 years in workshop management (EV/2W/auto industry preferred)
  
• Technical Skills: Mechanical systems, EV diagnostics, battery management
  
• Tools: CMMS, Excel, digital workshop tools
  
• Soft Skills: Strong leadership, analytical thinking, conflict resolution
  
• Preferred Certifications: ISO/TS16949, Six Sigma Yellow Belt, Fire/Safety
  

Why Join Yulu?

• Drive the future of electric mobility
  
• Lead high-impact, mission-critical operations
  
• Work in a fast-paced, collaborative, and purpose-driven environment