Workshop Manager

Role Summary

As a Workshop Manager at Kumar Automobiles (Maruti Suzuki authorized dealership), you are responsible for overseeing all service workshop operations to ensure efficient vehicle repair, maintenance quality, customer satisfaction, and adherence to Maruti Suzuki service standards. asdc.org.in+1

Key Responsibilities 1. Workshop Operations & Quality Control

• Plan and coordinate daily workshop activities — servicing, repairs, inspections, diagnostics, and vehicle delivery. Interview Questions
• Ensure all work meets Maruti Suzuki quality standards, minimizing comebacks and errors. carservicecity.net
• Manage turnaround times (TAT) to achieve timely delivery of vehicles. Interview Questions

2. Team Leadership & Staff Management

• Lead, supervise & motivate technicians, service advisors, and support staff. car serviceability.net
• Conduct training, coaching, and performance reviews; help staff stay updated with new Maruti Suzuki technology and procedures. Interview Questions
• Allocate tasks based on skills and job requirements to optimize productivity. car serviceability.net

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• 3. Customer Interaction & Satisfaction
• Communicate with customers regarding service issues, estimates, and completion timelines. Interview Questions
• Handle escalated customer complaints professionally to ensure high levels of customer satisfaction (CSI). found it

4. Parts & Inventory Coordination

• Coordinate with the parts department to ensure timely availability of genuine Maruti Suzuki parts. serviceability.net
• Monitor inventory levels, avoid stock shortages, and order supplies as needed. Interview Questions

5. Financial & Performance Management

• Monitor workshop costs, control expenses, and contribute to achieving service revenue and profitability targets. Interview Questions
• Prepare and analyze workshop performance reports (productivity, revenue, quality metrics). foundit

6. Safety, Compliance & Standards

• Ensure workshop operations comply with health, safety, and environmental standards. Interview Questions
• Maintain workshop documentation, SOPs, warranty and recall processes according to Maruti Suzuki policies. Interview Questions

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• Skills & Qualifications Essential Skills
• Strong technical knowledge of Maruti Suzuki vehicles and systems. Interview Questions
• Excellent leadership, communication, and problem-solving skills. - HR and Consultancy
• Good understanding of workshop workflows, diagnostics, and service standards. Interview Questions

Typical Qualifications

• Diploma or degree in Automobile Engineering, Mechanical Engineering, or related field. - HR and Consultancy
• Experience in automotive service operations (preferably dealership environment). found it
• Knowledge of dealership management systems (DMS) and basic computer tools. found it

Performance Indicators

The Workshop Manager’s success is typically measured by:

• High Customer Satisfaction Index (CSI) scores.
• Efficient workshop turnaround times and productivity.
• Adherence to technical and safety standards.
• Achievement of service targets and profitability goals.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person