Workshop In-charge

Full job description

Job Title: Workshop In charge

Department: Service
Location: Olathanni, Neyyattinkara
Reporting To: Operation Manager

Job Summary:

The Workshop Incharge is responsible for overseeing the day-to-day operations of the workshop. This includes managing service staff, ensuring high-quality service delivery, monitoring job card flow, maintaining customer satisfaction, and ensuring workshop targets are achieved efficiently and effectively.

Key Responsibilities:

• Workshop Operations:
• Supervise daily workshop activities and job flow.
• Allocate tasks to technicians and ensure timely completion.
• Monitor vehicle turnaround time (TAT) and quality of repairs.
• Customer Service:
• Interact with customers when needed for complex complaints.
• Ensure customer satisfaction and handle escalations efficiently.
• Maintain high CSI (Customer Satisfaction Index) scores.
• Team Management:
• Lead and motivate the service team (technicians, advisors, support staff).
• Conduct regular training and performance reviews.
• Monitor attendance, discipline, and productivity.
• Inventory & Tools Management:
• Ensure availability of tools, equipment, and spare parts.
• Coordinate with parts department for smooth workflow.
• Monitor tool usage and handle maintenance schedules.
• Quality Control & Compliance:
• Implement safety standards and workshop best practices.
• Ensure adherence to OEM (Original Equipment Manufacturer) guidelines.
• Perform final inspection of serviced vehicles where needed.
• Reporting & Documentation:
• Maintain records of job cards, service reports, and daily productivity.
• Prepare daily, weekly, and monthly service reports for management.

Qualifications & Skills:

• Diploma/Degree in Automobile or Mechanical Engineering.
• Minimum 4–6 years of experience in automobile service/workshop management.
• Strong leadership, technical, and customer-handling skills.
• Familiarity with DMS (Dealer Management System) software.
• Ability to manage time and resolve conflicts effectively.

Preferred Experience:

• Previous experience with Tata commercial vehicle, or similar automobile brands is an added advantage.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Performance Incentive

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person

Expected Start Date: 07/10/2025