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Workshop In-charge

6 years

1 - 2 Lacs

Posted:1 week ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Full job description

Job Title: Workshop In charge

Department: Service
Location: Olathanni, Neyyattinkara
Reporting To: Operation Manager

Job Summary:

The Workshop Incharge is responsible for overseeing the day-to-day operations of the workshop. This includes managing service staff, ensuring high-quality service delivery, monitoring job card flow, maintaining customer satisfaction, and ensuring workshop targets are achieved efficiently and effectively.

Key Responsibilities:

  • Workshop Operations:
  • Supervise daily workshop activities and job flow.
  • Allocate tasks to technicians and ensure timely completion.
  • Monitor vehicle turnaround time (TAT) and quality of repairs.
  • Customer Service:
  • Interact with customers when needed for complex complaints.
  • Ensure customer satisfaction and handle escalations efficiently.
  • Maintain high CSI (Customer Satisfaction Index) scores.
  • Team Management:
  • Lead and motivate the service team (technicians, advisors, support staff).
  • Conduct regular training and performance reviews.
  • Monitor attendance, discipline, and productivity.
  • Inventory & Tools Management:
  • Ensure availability of tools, equipment, and spare parts.
  • Coordinate with parts department for smooth workflow.
  • Monitor tool usage and handle maintenance schedules.
  • Quality Control & Compliance:
  • Implement safety standards and workshop best practices.
  • Ensure adherence to OEM (Original Equipment Manufacturer) guidelines.
  • Perform final inspection of serviced vehicles where needed.
  • Reporting & Documentation:
  • Maintain records of job cards, service reports, and daily productivity.
  • Prepare daily, weekly, and monthly service reports for management.

Qualifications & Skills:

  • Diploma/Degree in Automobile or Mechanical Engineering.
  • Minimum 4–6 years of experience in automobile service/workshop management.
  • Strong leadership, technical, and customer-handling skills.
  • Familiarity with DMS (Dealer Management System) software.
  • Ability to manage time and resolve conflicts effectively.

Preferred Experience:

  • Previous experience with Tata commercial vehicle, or similar automobile brands is an added advantage.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

  • Performance Incentive

Schedule:

  • Day shift
  • Fixed shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Work Location: In person

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Work Location: In person

Expected Start Date: 07/10/2025

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