Works Manager

Key Responsibilities:

• Accounts Receivable

Monitor status of accounts receivable with Finance Manager, recommend deviation

from credit policy in identified cases to the Business Head. In Order to minimize bad

debts.

• Customer Satisfaction

Monitor response and resolution time with respect to customer service issues,

coordinate with the team for effective resolution and closure. In Order to meet

customer requirements for efficient service and repair.

• Key Account Management

Identify key customers biggest challenges and along with the team come-up with

tailored service solutions that match their needs. Review current customers and

calculate potential of each of them. In Order to ensure high levels of customer

satisfaction.

• Part Inventory, Availability, sales and marketing

Initiate and negotiate discussions with customers on parts sale agreement based on

customer requirements; get the RO/HQ team to close agreements. In Order to

increase coverage in the market and ensure future sales.

• Site Management

Map the Area extensively to identify requirement of site services, Review services

provided by technicians and support for resolution of issues, ensure parts availability

and warranty claims and deliver as per standards at the site.

Better service TAT, Responsiveness and EOS adherence, Competency building, DOS

process, Retail excellence. In Order to ensure delivery as per standard at the site.

• Workshop Administration

Ensure standards at workshop are maintained, resources are utilized in an effective

manner and SOP are adhered. In Order to ensure smooth running of the workshop,

effective resource utilization.

• Quality Management System

Coordinate with other functions within aftermarket to ensure the team is trained on

process and procedure so that the customer is satisfied with the services in the first

instance, review non - compliance and work with team members to ensure closure of

all non compliances. In Order to meet the required quality standards.

• People Management

Find training needs, coordinate with HR team for planning and delivery of soft skills

training and technical training. Identify the competency gaps and facilitating

competence development for aftermarket team. Administration of performance

management process. Engaging & retaining talent. Driving Values & VGAS action

plans. Making hiring decisions for any requirement in the COCO aftermarket. In Order

to develop a capable and motivated team of professionals.

Desired profile:

• Commercials understanding of Markets & CV business (P&L)

• Technical and Commercial Knowledge

• Customer Orientation, Communication, Negotiation and People Management Skill