Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Accenture
>
Workplace Service Delivery Analyst

Workplace Service Delivery Analyst

Accenture

1 - 4 years

8 - 12 Lacs

bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

service delivery service request ms excel c customer service design facilities management reading process improvement service now crm communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Job Title - Workplace Space Management and CRM Analyst (CL9 - French) – Corporate Functions
Management Level :CL9
Location:Bangalore
Must have skills:

Minimum B2 (upto C1) Certification in French reading and writing

Excellent communication skills

Customer Service Experience.

Experience in working with American and European stakeholders/customers.

Good to have skills:Knowledge of space utilization and facilities management, Experience working in workplace related tools or process is an added advantage.
Job
Summary:
The CRM / Processing Analyst responds to customer inquiries or completes routine administrative processing requests via multiple access channels including service request via Service Now, email, call, Teams. To work in a high performing centralized environment aiding virtual customers. Include responsibility for optimizing space and planning space to meet business objectives, managing day-to-day organizational space assignments, Advising internal customers on utilization improvements and planning options. Assigning and managing task assignments.Deliver Workplace services within agreed time, quality, and cost.Roles & Responsibilities:

Respond to inquiries and process requests via calls, emails, and tickets per established policies.

Validate, process, and track transactions from request to payment using tools, trackers, invoices, and receipts.

Resolve discrepancies and escalate inaccurate or aging transactions.

Document transactions and enhance operational workflows for efficiency.

Generate and validate reports (status, dashboards, scorecards) and provide insights on trends.

Participate in process improvement initiatives from design to implementation.

Support space management:reservations, scheduling, inventory updates, and accuracy checks.

Coordinate with stakeholders for seat planning and ensure optimal space utilization.

Learn new tools and technologies through hands-on experience..
Professional & Technical
Skills:

MS Excel

Email Writing

Additional Information:

UKI Shift (Any 10 Hour Shift between 1PM to 11PM)

Working from office – BDC14 location

Bangalore Location

About Our Company | Accenture Qualification
Experience:1-4 Years

Educational Qualification:Graduate and equivalent

More Jobs at Accenture

GN - SONG - Service - Genesys Analyst

Chennai, Mumbai, Bengaluru

2 - 7 yrs

INR 4 - 9 Lacs

GN - SONG - Service - Genesys Analyst

Pune, Hyderabad, Gurgaon

2 - 7 yrs

INR 4 - 9 Lacs

S&C Global Network - AI - Supply Chain Analytics - Consultant

Mumbai

3 - 7 yrs

INR 22 - 27 Lacs

GN - SONG - Service - Genesys Senior Manager

Chennai, Mumbai, Bengaluru

12 - 15 yrs

INR 50 - 55 Lacs

GN - SONG - Service - Amazon Connect Functional Consultant

Delhi, Mumbai, Bengaluru

4 - 8 yrs

INR 5 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your C Skills

Practice C coding challenges to boost your skills

Start Practicing C Now

Accenture

Professional Services

Dublin

Login to

Please Verify Your Phone or Email

Confirm Action

Workplace Service Delivery Analyst