Home
>
Jobs in Gurugram
>
TP
>
Workforce Management Analyst

Workforce Management Analyst

1 - 2 years

0 Lacs

Gurugram Haryana India

Posted:2 days ago| Platform:

Apply

Skills Required

management vigilance monitoring automation

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

Total 3-5 yrs of experience, with least 1-2 years as an RTA.
Hands on exposure to any WFM tool like IEX, Aspect, Verint.
Hands on exposure to ACD tools like Avaya, Genesis, Aspect etc.
Exposure to complex skill management for US programs.
Preferred exposure to managing multiple vendors & multiple sites.
High vigilance on Queue monitoring & highlighting observations based on SOP guidelines.
Hands on experience on generating Interval level Intraday reports.
Working knowledge of MS Excel.
Some exposure to automation desired.
Notice Period:
Immediate
only

Qualifications

Bachelors required

More Jobs at TP

Director, Quality Assurance | Mumbai

Mumbai Metropolitan Region

7 - 7 yrs

Salary: Not disclosed

Integration Developer

Hyderabad, Telangana, India

4 - 4 yrs

Salary: Not disclosed

Manager Transitions

Thane, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Risk Manager

Hyderabad, Telangana, India

5 - 8 yrs

Salary: Not disclosed

Assistant Manager Quality

Indore, Madhya Pradesh, India

5 - 8 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.