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Posted:5 days ago| Platform: 
Remote
Full Time
Kognitiv Inc. seeks to be the best in the Workday® ecosystem in both customer and employee satisfaction. We believe happy employees go hand-in-hand with happy customers. We truly believe that if our employees feel engaged, challenged, and empowered every day, they will provide top-notch service for our customers. We encourage our employees to "act like an owner" each and every day in the work they do and their contributions to our fast growing organization. Responsibilities: Work independently and directly with clients to assist in day-to-day support of Workday® assisting in, but not limited to: transactional support, testing execution, report development, data loading, “how-to” guidance, and troubleshooting as necessary. Deliver high-quality support across multiple industries Fulfill customer help desk requests by receiving, interpreting and responding to incidents through multiple mediums; documents all pertinent issue resolution information through ticketing system. Properly escalate unresolved issues to the next level of support and/or tracks, routes and redirects problems to correct resources. Ensure proper recording, documentation and incident closure- including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Identify solutions and suggest improvements to processes which will add value to the business Maintain a general working knowledge of data privacy best practices, with a willingness to learn the applicable HR and payroll specificities Execute tasks and objectives to achieve service level agreement (SLA) marks Work in a fast-paced environment that requires tasks to be completed quickly and accurately. Qualifications: 1+ years' experience supporting Workday environments in any of the following areas: Workday Integrations, Workday Core HCM Base knowledge and experience with Workday business processes, organization structures and hierarchies, security roles, job and position structures, and reporting. Experience with integration tools such as EIB, Solution, and Object Transporter to facilitate data conversion and migration of configuration. Excellent communication skills, both verbal and written. Ability to communicate clearly and effectively with customers and colleagues in a remote working environment. Proven ability to work creatively and analytically in a problem-solving environment. Demonstrated commitment and achievement to delivery excellence and client satisfaction. Ability to prioritize and organize work to ensure overall timeliness and quality standards with little supervision. Ability to effectively manage against timelines, deadlines, and goals. Capable of working within remote teams and alongside clients, as well as on individual tasks with no supervision. Advanced Microsoft Excel skills required. Ability to work in a fast-paced environment and to adapt to frequent change. Ability to meet travel requirements (<5 % (8hours (employing (including - 2025-05-12 4:30 a across affiliated affiliation, age, all am an ancestry, and any applicable applicants application apply applying are arrest as ask at authorization availability base based be benefits benefits. bonus business but by candidates care careers careers.kognitivinc.com certifications, chance characteristic client color, committed communicated compensation comprehensive condition, consider consideration consideration. considers consistent conviction country country) currently data, date deadline deadline: deadlines decisions details disability, does education, eligibility eligible employed employer. employing employment equal equitable equity, estimate, estimated expectation. experience, expression, factors factors, fair family fill filled. flexible for future gender genetic geography, guarantee. have hours identity if important in incentive including information, internal ist it's job kindly kognitiv kognitiv. law, law. laws, leave, less< levels manner marital market may medical mental minimum more must national needs. not note now of offers on only open opportunity or ordinances. organizational orientation, origin, other our p package, pay physical please political posting. postings' pregnancy), protected qualified race, range receive records regard regulations religion, remain require requirements requires role role. schedule set, sex sexual shift). show skill sponsorship status, structure. such suits that the they this through time to transparent uk ultimately until updates vary veteran visa visit we website which who wide will with without work working year) you you. zones,>
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Salary: Not disclosed
Salary: Not disclosed
