Work Load Administrator

The Company | Prismbiz Solutions Pvt. Ltd.
We enable our clients to become the best at what they do, thanks to our multinational expertise in the area of Marketing, Sales, Procurement, Accounting & Finance, Employee Hoteling, Call Center Support, etc. Our relentless focus on collaborative value creation with our customers enables them to reach a new high in their area of focus.

Our Client | Gulf Bio Analytical Group.

Established in 1999 in Dubai, United Arab Emirates, Gulf Bio Analytical LLC (GBA), is a recognized leader in providing comprehensive laboratory solutions to the hydrocarbon processing and the analytical and life sciences industries in the Middle East, India, and S.E. Asia. From our headquarters in Dubai and all our regional offices, we can efficiently serve the growing laboratory clientele in these regions.

We represent world-leading scientific and analytical equipment manufacturers and partner with them to provide total, value-added, and cost-effective services to our esteemed clientele. All our offices are well-equipped and adequately staffed to handle end-to-end business functions such as sales, service, logistics, distribution, warehousing, accounts, etc. Committed to constantly creating excellence, we are successfully forging ahead with the expansion of our services in the analytical and life science industry both quantitatively and geographically.

Work Load Administrator

We are looking for a highly motivated, knowledgeable Work Load Administrator to join our Service delivery Team. This is a key position, and, in this role, you will demonstrate your knowledge to support the various clients of GBA. You need to maintain control on scheduling of Engineers in the field plan agreed with customers. so, we are looking forward to a seasoned professional who can make a lasting and positive impact

Due to the current pandemic and economic situation in the regions we cover, the growth in volume and profitability of the aftermarket business becomes extremely important. We have to focus on the Efficiency and Utilization of the service delivery team going forward.

Roles & Responsibilities

• Log Calls in the CRM as soon as a complaint is received via Email / Phone / WhatsApp • Admin and arrange the site visits in the most efficient way to Utilize Time and Minimize Travel • Follow up on Spare Parts raised under Warranty to facilitate visits • Constant Follow up with Engineers and Customers over Phone and Emails • Ensure 100% PM Execution during the Contract Period • Order invoicing as per Contract Terms • Communicate and follow up with third party suppliers & vendors and get the quotations for service/parts/contracts.

Qualification/Knowledge/Experience • We are looking for a candidate with knowledge in customer care, procurement or closely related discipline, who is willing to develop his/her career in the fast-growing business: • Strong knowledge and understanding of software packages and technologies used in a typical customer support. • Ability to attend and revert back to customer for the reported issues. • Ability to generate, analyze and interpret data. • Must be able to work under constant deadline and manage multiple sites scheduling. • Excellent oral and written communication skills. • Must have a can-do attitude towards all tasks

Prismbiz Sol. Pvt. Ltd. #03, 17th cross, 2nd A Main Rd| Behind Uma Maheshwara Temple| Banashankari Stage II Banashankari, Bengaluru, Karnataka 560070 GST: 29AAJCP3188N1ZK |CIN: U74999KA2017PTC104812 | Tel: +91 080 4611 4555 | Email: contactus@prismbizsol.com