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Wipro is hiring For Associate (Voice Process)

Wipro is hiring For Associate (Voice Process)

Wipro

0 - 3 years

2 - 4 Lacs

gurugram

Posted:3 weeks ago| Platform:

Apply

Skills Required

fluent english voice process strong communication skills international call center verbal communication voice support us process communication skills rotational shifts international voice process international bpo uk process interpersonal skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for Voice Process Associates for Gurgaon Location

Exp: 0-3 Years (Freshers are also welcome)
Voice Process
Night Shift only (Both side cab available)
Age criteria: 22 years to 27 years are allowed

Role & responsibilities

Customer Service through calls, Chats & emails
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
To strive to create a healthy and fun filled Environment in the team
Display interpersonal skills in handling the day-to-day operations on the floor
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation & follow-up
Maintain Internal & Client level delivery quality on calls, chats & email conversations
Identify, share and support operational improvements

Working Conditions

Education Eligibility:

Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)
Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply.

Note

Please share your Resume on below mail ID. - siddheshsubhash.jagtap@wipro.com

Thanks & Regards

Siddhesh J

Talent Acquisition|BPS

siddheshsubhash.jagtap@wipro.com

Wipro HR Services India Pvt Ltd

Mumbai

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