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2.0 - 6.0 years
0 Lacs
navi mumbai, maharashtra
On-site
As a Desktop Support Engineer, you play a crucial role in ensuring the seamless operation of technical systems by providing expert-level support to customers and internal teams. You contribute to product and service improvements through deep technical expertise, effective troubleshooting, and cross-functional collaboration. - Provide advanced technical support to customers and internal teams. - Troubleshoot complex technical issues related to software, hardware, and network systems. - Perform root cause analysis for recurring incidents and implement permanent resolutions. - Collaborate with development teams for issue escalation and resolution. - Stay current with new technologies and indust...
Posted 3 months ago
6.0 - 10.0 years
11 - 20 Lacs
hyderabad
Work from Office
Summary: 1. Provide advanced technical support, troubleshooting, and resolution of complex hardware, software, and network issues escalated from L1 support. 2. Design, implement, and maintain data center hardware infrastructure to ensure high availability, performance, and efficiency. 3. Install, upgrade, and troubleshoot IT systems including desktops, servers, network devices, and software applications. 4. Manage and monitor IT infrastructure including LAN, WAN, wireless networks, and endpoint devices. 5. Deliver technical assistance to end users, ensuring minimal downtime and fast issue resolution. 6. Perform preventive maintenance, apply system updates, and ensure compliance with IT secur...
Posted 3 months ago
2.0 - 7.0 years
0 - 2 Lacs
gurugram
Work from Office
Network, Networking Office network setup outlook and office 365 setup and troubleshooting windows and hardware troubleshooting printer configuration and diagnostics Cat 6 cable color coding Switch and router difference
Posted 3 months ago
2.0 - 4.0 years
2 - 5 Lacs
belgaum
Work from Office
Responsibilities: Managing the IT helpdesk tool service request and incident Monitor the IT incident and service request SLA. Categorize and record reported queries and provide solutions. Providing voice support to end users. Escalate, if needed, unresolved problems to a higher level of support Creating Service request and Incident behalf of end user in helpdesk Tool L1 and L2 Support and troubleshooting on server, Network and Voice Infrastructure Troubleshooting skills on MacBook, Windows 10, 11 OS Multifunction Canon Network printer troubleshooting Troubleshooting skills on conference room equipment Maintain accurate records of all IT assets including desktops, laptops, printers, mobile de...
Posted 3 months ago
2.0 - 5.0 years
6 - 6 Lacs
noida
Hybrid
Job description NAME OF PROJECT: Support Service Desk for Adobe's Digital Marketing/Media Enterprise clients. Be part of a 24x7 Grade Service Desk Team. Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Log all incidents, requests, and customer interactions into the case management system. Drive issues through the organization with urgency. Assess customer sentiment at all stages during communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand t...
Posted 3 months ago
1.0 - 5.0 years
3 - 6 Lacs
nashik
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 3 months ago
2.0 - 6.0 years
1 - 6 Lacs
mumbai
Work from Office
We seek an experienced and customer-oriented IT Helpdesk Support professional to join our team. As an IT Helpdesk Support, you will be responsible for providing technical assistance and support to our internal users, troubleshooting software and hardware issues, and ensuring the smooth operation of our computer systems. Responsibilities: Respond to user inquiries and provide technical support via phone, and email. Diagnose and resolve software and hardware issues, including desktops, laptops, printers, and other peripherals. Install, configure, and update software applications and operating systems. Set up and maintain user accounts, permissions, and passwords. Assist in the deployment and m...
Posted 3 months ago
2.0 - 5.0 years
2 - 3 Lacs
bengaluru
Work from Office
Location: Bangalore ( Whitefield ) Experience : 2 to 5 Years Gender: Male Shift: Rotational Education: Any Graduate / Diploma Communication: Strong communication skills required Joining: Immediate Joiners Only Responsibilities & Duties Provide floor support and remote assistance to end users. Troubleshoot desktops, laptops, peripherals, and software applications. Resolve hardware, software, networking, and Wi-Fi issues promptly. Install, upgrade, and maintain OS and applications. Manage IT assets inventory and assist in IT audits. Coordinate with vendors for hardware repairs and network troubleshooting. Document and manage Helpdesk tickets with timely resolutions. Prepare daily dashboards an...
Posted 3 months ago
6.0 - 11.0 years
7 - 11 Lacs
bengaluru
Work from Office
Monitor all Network & activity by Spicejet Network Application (like ISP, Firewall, Switch, Bandwidth, Printers.Install, configure, and support an organization's on network.
Posted 3 months ago
0.0 - 5.0 years
3 - 6 Lacs
bangalore/ bengaluru
Work from Office
We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Min 6m exp ) Location:Bangalore Salary:25k -32k Shifts :Rotational walkin Interview Call or whatsapp manya @ 6364808230 / 9606521172 / 9901777673 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com
Posted 3 months ago
1.0 - 6.0 years
3 - 4 Lacs
hyderabad, pune, bengaluru
Work from Office
Service Desk | Tech Support Any grad with min 1 yr exp in Troubleshooting/SD/AD/DNS/Tech Support CTC-Upto 4 LPA + Varaibles Immediate Joiner Night Shifts WFO-5 days working Excellent Communication required Contact-9521017693/9982833693
Posted 3 months ago
2.0 - 3.0 years
3 - 4 Lacs
noida
Work from Office
Stokhos Research Capital , a leading trading firm, seeks an IT Executive to manage servers, networks, security & support. Req: IT/CS degree, 2+ yrs exp, Linux/Windows admin, firewalls. Skills in VMware, cloud & CCNA a plus. Apply: jobs@stokhos.in
Posted 3 months ago
1.0 - 6.0 years
4 - 8 Lacs
noida
Hybrid
NAME OF PROJECT: Support Service Desk for Adobes Digital Marketing/Media Enterprise clients GENERAL DESCRIPTION OF PROJECT: Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) =24*7 Triage issues coming from various all channels such as phone (Inbound & Outbound) , chats, email web portal (Omni Channel). Prioritize customer urgency and issues Search and reuse information from internal information repositories Log all incidents, requests and customer interactions into the case management system Drive issues through the organization with urgency. Assess customer sentiment at all stages during the communication. Communicate verbally or in writing with the appropriate level...
Posted 3 months ago
1.0 - 2.0 years
0 - 0 Lacs
hyderabad
Work from Office
Role & responsibilities Key skills required: •Excellent written, verbal, listening, analytical skills. •Easily grasp and communicate complex ideas. •Excellent problem-solving skills. •Knowledge of MS Office 2010, 2013 including Outlook. •Knowledge of computer hardware and software. •Knowledge of Operating Systems like Windows 10 and MacOS. •Knowledge of network and internet. Preferred candidate profile Immediate joiner required Perks and benefits Please share matching resumes to sangala.shravan@teamlease.com
Posted 3 months ago
3.0 - 5.0 years
4 - 8 Lacs
mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 3 months ago
0.0 - 5.0 years
2 - 6 Lacs
bengaluru
Work from Office
Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Position: Technical Support Executive International Voice Process Location: BTM Layout (WFO) Shift: Rotational (UK/US) | 5 Days Working | 2 Days Off | Salary: 4 LPA For Freshers Salary: 6 LPA For Experience For More Details Call HR Muskan On 9380976296 Job Summary: We are hiring skilled professionals for our Technical Voice Support Team to handle inbound queries from international customers. The role involves first-level technical troubleshooting, product knowledge, and delivering outstanding customer service. Requirements: Excellent communication skills (English verbal) Basic understanding of networking, OS, devices Will...
Posted 3 months ago
1.0 - 4.0 years
1 - 3 Lacs
pune
Remote
Dear Candidate, We are seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our clients for our IT services/products. Your primary objective will be to resolve technical issues, troubleshoot problems, and ensure customer satisfaction. Interested candidate please reply to the same mail recruitment1@mitspl.com or 87668 12790 Location: VimanNagar Pune. Job Title: Technical Support Engineer (Willing to work on site) Department: Technical Support Reports to: Manager Requirements: 1. Education: BE/BTech in Computer Science, IT, or related field (or equivalent experience) 2. Exp...
Posted 3 months ago
1.0 - 6.0 years
1 - 2 Lacs
hyderabad
Work from Office
SUMMARY LOCATION: Mumbai, Fort DOMAIN: Windows Level (L1/L2/L3): L2 Required Relevant Domain Experience: 4-6 Years relevant experience Job Type (Onsite/Remote) : Onsite Shift details (General/ 24X7) : Onsite support 24 X 7 Qualification B.E./Diploma/BSC/BTech (No education gap, Full time) 1. B.E. / Diploma [ In Computers Science, IT , Electronics & Telecommunication ] [ Civil and Mechanical not preferred] 2. B.Sc. -IT 3. BCA or MCA [Full time course from a reputed University] 4. No gap in education [Passing year for S.S.C , H.S.C. And Degree/Diploma to be mentioned] Certifications Required if ANY: Relevant Certification (Preference) Specific Remarks/Requirement by customer : Windows troubles...
Posted 3 months ago
2.0 - 5.0 years
6 - 6 Lacs
noida
Work from Office
Key Responsibilities: Be part of a 24x7 Enterprise Grade Service Desk Team Provide Tier 1 technical support for a wide range of Adobe products across Windows and macOS platforms. Handle support requests through multiple channels including phone, chat, email, and web portal. Triage, prioritize, and resolve customer issues with a focus on First Call Resolution. Utilize customer insights and case history to personalize upsell recommendations, ensuring relevance and customer value. Accurately log all customer interactions, incidents, and service requests in the CRM/case management system. Use internal knowledge bases and technical documentation to provide accurate and timely solutions. Escalate ...
Posted 3 months ago
4.0 - 8.0 years
4 - 6 Lacs
bharuch
Work from Office
Monitor all Network & activity by Spicejet Network Application (like ISP, Firewall, Switch, Bandwidth, Printers. Knowledge of Computer Hardware and Networking such as, Computer Troubleshooting, Windows Troubleshooting.
Posted 3 months ago
5.0 - 8.0 years
3 - 6 Lacs
hyderabad
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 3 months ago
3.0 - 5.0 years
4 - 8 Lacs
mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 3 months ago
3.0 - 5.0 years
4 - 8 Lacs
hyderabad
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 3 months ago
2.0 - 7.0 years
2 - 7 Lacs
noida
Hybrid
Project Overview: Join a high-performance Enterprise-Grade Service Desk Team supporting Adobe's Digital Marketing and Media Enterprise clients. This dynamic role involves technical troubleshooting, professional client interaction, and managing critical incidents in a fast-paced global support environment. Key Responsibilities: Deliver first-level technical support via omni-channel platforms inbound/outbound phone calls, email, chat, and web portal. Triage, prioritize, and accurately log incidents and service requests in the case management system. Communicate with clients professionally and empathetically, both verbally and in writing. Assess customer urgency and sentiment to drive effective...
Posted 3 months ago
5.0 - 8.0 years
3 - 6 Lacs
mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 3 months ago
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