Walk-ins Technical Support Specialist -Service Desk (Adobe)

Project Overview:

Join a high-performance Enterprise-Grade Service Desk Team supporting Adobe's Digital Marketing and Media Enterprise clients. This dynamic role involves technical troubleshooting, professional client interaction, and managing critical incidents in a fast-paced global support environment.

Key Responsibilities:

• Deliver first-level technical support via omni-channel platforms inbound/outbound phone calls, email, chat, and web portal.
  
• Triage, prioritize, and accurately log incidents and service requests in the case management system.
  
• Communicate with clients professionally and empathetically, both verbally and in writing.
  
• Assess customer urgency and sentiment to drive effective issue resolution.
  
• Utilize internal knowledge bases to resolve technical issues efficiently.
  
• Collaborate with cross-functional teams to escalate and resolve issues while maintaining customer satisfaction.
  
• Keep up with product and technology updates relevant to the supported platforms.
  
• Remain calm and professional under pressure, especially during high-impact incidents.
  
• Understand the business impact of customer issues and respond with appropriate urgency.
  

Required Skills & Qualifications:

• Bachelors degree in any discipline
  
• Minimum 2 years of experience in a technical support center, preferably B2B or enterprise-level
  
• Excellent English communication skills (spoken and written) with a neutral accent
  
• Strong analytical and troubleshooting skills in a team-based, high-volume environment
  
• Experience supporting Windows and/or macOS platforms
  
• Proven interpersonal and customer service skills
  

Preferred / Desirable Skills:

• Prior experience supporting Adobe products (e.g., Creative Cloud, Experience Cloud)
  
• Familiarity with MSI/MSP installers and deployment tools like SMS, GPO, or Apple Remote Desktop
  
• Basic understanding of Active Directory, SSO, and cloud technologies
  
• Strong cultural awareness and ability to interact effectively with global clients (e.g., recognizing regional accents, avoiding unnecessary clarification questions)
  

Additional Requirement:

12 minute video profile introducing yourself is mandatory, along with your resume.

How to Apply:

Email your resume at :

For queries, contact us at:

Be a part of a global tech support team where your technical expertise, empathy, and problem-solving skills make a real difference for enterprise clients worldwide. Apply now!