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2.0 - 7.0 years
4 - 7 Lacs
noida
Hybrid
Please share a video profile of 2 minutes of your introduction, which is mandatory to apply for this role. What you will do: 1. Be part of a 24x7 SMB Retention Team 2. Triage issues coming from various channels such as phone, chat, email or web portal (Blended process) 3. Prioritize customer urgency and issues 4. Search and reuse information from internal information repositories 5. Log all incidents, requests and customer interactions into the case management system 6. Drive issues through the organization with urgency 7. Assess customer sentiment at all stages during the communication 8. Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professional...
Posted 2 months ago
1.0 - 6.0 years
2 - 6 Lacs
noida, gurugram, delhi / ncr
Hybrid
Role Overview: We are hiring for a Service Desk team supporting Adobes global enterprise customers. You will be the first point of contact for technical support via phone, chat, email, and web portal. The role requires strong communication, technical troubleshooting, and customer service skills. Responsibilities: Handle technical queries via phone (inbound/outbound), chat, email, and web Prioritise and triage incidents based on urgency and impact Log all issues accurately in the case management system Use internal knowledge resources to resolve queries Communicate professionally with customers across regions Escalate and follow up on unresolved issues with urgency Stay calm under pressure an...
Posted 2 months ago
1.0 - 5.0 years
3 - 7 Lacs
kolkata, hyderabad, pune
Work from Office
Location: Gurgaon / Noida (Work From Office) Work Days: 5 days a week (Sat-Sun fixed off) Timings: Day / Night Shift (as per client requirement) Salary: Best in Industry + Incentives
Posted 2 months ago
3.0 - 6.0 years
3 - 8 Lacs
bengaluru
Remote
Job Description Senior Associate/Specialist, Technical Support Job Location: Remote About the Role Technical Experts for Just Answer (JA) is a passionate group of individuals that cater to one of the largest service categories out of 700+ services that the company provides to the customers round the globe. As part of Tech Support team, you will work to deliver consistently high-quality customer service and maximize the productivity by providing quality solutions to the customers in minimal time. What Youll Do • Interacting with the customers over chat and voice process and understanding their problem. • Solving queries related to desktop, laptop, printer, scanners, networking, and any other ...
Posted 2 months ago
3.0 - 6.0 years
3 - 8 Lacs
bengaluru
Remote
Job Description Senior Associate/Specialist, Technical Support Job Location: Remote About the Role Technical Experts for Just Answer (JA) is a passionate group of individuals that cater to one of the largest service categories out of 700+ services that the company provides to the customers round the globe. As part of Tech Support team, you will work to deliver consistently high-quality customer service and maximize the productivity by providing quality solutions to the customers in minimal time. What Youll Do • Interacting with the customers over chat and voice process and understanding their problem. • Solving queries related to desktop, laptop, printer, scanners, networking, and any other ...
Posted 2 months ago
3.0 - 5.0 years
4 - 8 Lacs
mumbai
Work from Office
Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve cu...
Posted 2 months ago
3.0 - 5.0 years
4 - 8 Lacs
hyderabad
Work from Office
Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve cu...
Posted 2 months ago
3.0 - 5.0 years
4 - 8 Lacs
mysuru
Work from Office
Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve cu...
Posted 2 months ago
0.0 - 5.0 years
2 - 5 Lacs
hyderabad
Work from Office
Service Desk-Semi Voice Fresher:Any Technical grad fresher can apply Exp: Any Grad with min 1 yr exp in Technical Support Skills: Windows OS/Outlook troubleshooting CTC-2.2 to 5.5 LPA WFO-24*7 Shifts 5 Days Working Contact- 8890492756/9358484381
Posted 2 months ago
1.0 - 6.0 years
4 - 5 Lacs
hyderabad, pune, bengaluru
Work from Office
Role- Technical support engineer Min 1 Yr Exp Into Technical Support Int. Voice Any Graduate CTC- Up to 5.5 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Simentha: 7734916684 HR Dipali : 9828218897
Posted 2 months ago
1.0 - 4.0 years
3 - 4 Lacs
hyderabad, pune
Work from Office
We are Hiring Role:Technical support Looking for Candidates with international Technical Support experience and hands-on expertise in Outlook configuration, Office 365, and Windows support. Immediate joiners only Contact HR Tejashwini 8147784012
Posted 2 months ago
1.0 - 2.0 years
2 - 2 Lacs
hyderabad
Work from Office
IT Executive Responsibilities: 1. System Maintenance & Support Monitor and maintain computer systems, networks, and servers. Troubleshoot hardware, software, and network issues. 2. User Support Provide technical support to end-users (in-person, remote, or via ticketing systems). Install and configure software, hardware, and peripheral devices. 3. Network & Security Ensure network security, firewalls, and antivirus protection. Assist in managing user accounts, permissions, and backups. 4. Asset Management Maintain IT inventory (hardware, software licenses, etc.). Coordinate procurement, repairs, and replacements. 5. Documentation Maintain records of issues, resolutions, and system configurati...
Posted 2 months ago
0.0 - 5.0 years
1 - 4 Lacs
new delhi, gurugram, delhi / ncr
Work from Office
Hiring International Technical Voice Support Executive Location: Gurgaon SP Info City CTC - 3LPA for Fresher Upto 4.18 For Experience Call/WhatsApp - 9147047908 9147047909 9073639536 Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Available Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: E...
Posted 2 months ago
3.0 - 5.0 years
4 - 8 Lacs
mysuru
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 2 months ago
0.0 - 5.0 years
1 - 6 Lacs
hyderabad
Work from Office
Key Responsibilities: Customer Interaction Product Knowledge Issue Resolution Customer Satisfaction Collaboration Quality Assurance Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: Education : Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience). Experience : Prior experience in technical support or customer service. Familiarity with Microsoft products ...
Posted 2 months ago
3.0 - 5.0 years
4 - 8 Lacs
mumbai
Work from Office
Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints u...
Posted 2 months ago
0.0 - 5.0 years
1 - 6 Lacs
hyderabad
Work from Office
Key Responsibilities: Customer Interaction Product Knowledge Issue Resolution Customer Satisfaction Collaboration Quality Assurance Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: Education : Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience). Experience : Prior experience in technical support or customer service. Familiarity with Microsoft products ...
Posted 2 months ago
0.0 - 5.0 years
2 - 3 Lacs
bengaluru
Work from Office
Trainee Process Consultant (Technical Support) Position Summary Technical support executives are responsible for handling calls from new and existing customers from the US regarding a variety of broadband/OS-related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support, and offer information, as needed, to keep customers satisfied and retain business. Shift timings- 4:30pm to 1:30am 5:30pm to 2:30am 6:30 pm to 3:30am Roles and Responsibilities Answers inquiries by clarifying desired information; researching, locating, and providing information Determines requirements by working with custo...
Posted 2 months ago
0.0 - 5.0 years
3 - 6 Lacs
bangalore/ bengaluru
Work from Office
We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Min 6m exp ) Location:Bangalore Salary:25k -40k Shifts :Rotational walkin Interview Call or whatsapp manya @ 6364808230 / 9606521172 /6364833817 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com
Posted 2 months ago
1.0 - 4.0 years
3 - 5 Lacs
pune
Work from Office
Hiring for international voice process technical support , service desk role Any graduate with min 1 year of exp in tech support Salary is upto 5LPA 5 Days working 2 Rotational weekoff For more info call/ what's app Tanisha 8149425791 Required Candidate profile Looking for immediate joiners Excellent communication skills is mandatory Any graduate with 1 year of relevant experience Perks and benefits Two way cab facility Performance based incentives
Posted 2 months ago
1.0 - 6.0 years
3 - 4 Lacs
navi mumbai
Work from Office
AT&T Back Office & Technical Support-Require Excellent Spoken English Job Criteria: 1) Immediate joiners required Should be available to join us in the month of October. 2) Excellent verbal communication skills 3) Minimum 6 months of experience in an international voice process (Tech knowledge required) 4) Ability to handle real-time voice calls. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 3 to 3.5 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings.Role & responsibilities Preferred candidate profile Excellent Eng...
Posted 2 months ago
0.0 - 2.0 years
2 - 3 Lacs
bengaluru
Work from Office
Job description Roles and Responsibilities Helping the customers solve their queries over calls. Providing proper solutions and ensuring utmost customer satisfaction. Provide technical support to the customers. Identifying and fixing issues with software, hardware, networks, or systems Addressing customer concerns, complaints, and inquiries in a professional and compassionate manner Preferred candidate profile: immediate joiners Salient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off. CTC: 24K Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Freshers can also apply. Good Communication & Int...
Posted 2 months ago
1.0 - 5.0 years
4 - 7 Lacs
hyderabad, pune, bengaluru
Work from Office
Greetings from KVC CONSULTANTS LTD. We are hiring right now for------ Customer Support / Technical Support/ Service Desk Candidates residing in Pune and Hyderabad can apply for the same. Job Description -- PROFILE -1 -- Biggest IT MNC - Pune Hinjewadi Phase- 2 International Voice Service desk Eligible:-Graduates Desk required Salary:- Rs 4 LPA to Rs 5.5 LPA for 1 year experience candidates Salary:- Rs 5 LPA to Rs 7 LPA for 2 year experience candidates 5 days working / Cabs available PROFILE -2 -- Biggest IT MNC - Bangalore - IT CITY International Voice Technical Support Salary:- Rs 4 LPA to Rs 5.50 LPA for 1 year experience candidates Salary:- Rs 5 LPA to Rs 7.00 LPA for 2 year experience ca...
Posted 2 months ago
1.0 - 5.0 years
4 - 7 Lacs
hyderabad, pune, bengaluru
Work from Office
Greetings from KVC CONSULTANTS LTD. We are hiring right now for------ Customer Support / Technical Support/ Service Desk Candidates residing in Pune and Hyderabad can apply for the same. Job Description -- PROFILE -1 -- Biggest IT MNC - Pune Hinjewadi Phase- 2 International Voice Service desk Eligible:-Graduates Desk required Salary:- Rs 4 LPA to Rs 5.5 LPA for 1 year experience candidates Salary:- Rs 5 LPA to Rs 7 LPA for 2 year experience candidates 5 days working / Cabs available PROFILE -2 -- Biggest IT MNC - Bangalore - IT CITY International Voice Technical Support Salary:- Rs 4 LPA to Rs 5.50 LPA for 1 year experience candidates Salary:- Rs 5 LPA to Rs 7.00 LPA for 2 year experience ca...
Posted 2 months ago
1.0 - 3.0 years
4 - 7 Lacs
mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...
Posted 2 months ago
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