331 Windows Troubleshooting Jobs - Page 11

Designed and led EUC solutions with Intune and Windows 10/11, implemented MDM/MAM strategies, managed security policies, optimized GPOs/scripts, aligned with security standards, drove OS lifecycle, evaluated tech, and supported EUC engineering.

Roles and Responsibilities Provide technical support to users through phone, email, or in-person visits. Troubleshoot hardware and software issues on laptops and desktops. Configure new user accounts and manage existing ones. Install software applications as needed. Assist with LAN troubleshooting and network connectivity issues.

Knowledge of ticketing tool , Bitlocker , Sccm , Outlook Troubleshooting , Os installation. Immediate Joiner Good Communication and excellent Technical .

Hiring ..! Looking for technically Skilled Candidates with excellent Interpersonal Skills for Technical Support Position /Service Desk /International Voice /Semi Voice Process Education :Any Graduate Immediate joiners Only Note :Work from office

Role & responsibilities Oversee the resolution of hardware, software, and application issues escalated from Level 1 and Level 2 engineers. Ensure compliance with patch management, software upgrades, and application installations. Lead the operation of the IT Lounge, ensuring a welcoming and efficient support experience. Manage end-user onboarding and offboarding, ensuring all equipment and software access is handled efficiently. Lead the health check process for AV equipment in conference rooms. Manage and coordinate key events, including pre-event checks, logistics, and real-time monitoring. Troubleshoot and provide support for audio/video issues, including weekend support as required. Work closely with global IT teams, ensuring alignment with global standards. Oversee IT asset management, ensuring weekly reconciliation of inventory across locations. Drive procurement and distribution of IT hardware and consumables. Ensure timely escalation of issues as per the established escalation matrix. Prepare and present escalation reports for major incidents, providing insights for continuous improvement. Track, analyze, and report KPIs such as response time, resolution time, and inventory accuracy. Ensure adherence to SLA agreements, providing weekly, monthly, and quarterly reports. Ensure effective leave management within the team to maintain uninterrupted service delivery. Mentor and guide Level 1 and Level 2 engineers to enhance their skills and performance. Preferred candidate profile Strong technical knowledge of Windows, Mac systems, SCCM, JAMF, AzureAD, Intune, and AV technologies. Proven leadership experience in IT support, with a focus on customer experience. Strong problem-solving skills and the ability to manage complex incidents. Excellent communication skills and ability to interact with global teams and vendors. Contact Details: 9154984810 or sindhu@iflowonline.com

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 0.4 Years to 2 years of experience in Service Desk, International Voice, Technical IT Service Desk to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com / Vigneshwaran.Suresh@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Additionally, we would like to schedule a F2F interview with you on 30th May 2025. Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do: Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & Week Offs) Process Depending on Business Requirement (Calls & Chats / Email / Requests) What youll need Request Intake: Receive and document incoming requests via various channels (email, phone, ticketing system, etc.). Request Triage: Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations. Assignment: Assign requests to appropriate individuals or teams based on their nature and complexity. Documentation: Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions. Communication: Keep requesters informed of the status, progress, and estimated resolution times. Follow-up: Monitor the status of open requests and escalate as necessary to ensure timely resolution. Quality Assurance: Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs). Reporting: Generate and analyse reports on request management performance, identifying trends and areas for improvement. Experience & Education: BCA And BSC IT Freshers 2024 Pass out. Bachelor's degree in a relevant field or equivalent work experience Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using request management tools or ticketing systems. Problem-solving and critical thinking abilities. Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management). Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

Job description Roles and Responsibilities Helping the customers solve their queries over calls. Providing proper solutions and ensuring utmost customer satisfaction. Provide technical support to the customers. Identifying and fixing issues with software, hardware, networks, or systems Addressing customer concerns, complaints, and inquiries in a professional and compassionate manner Preferred candidate profile: immediate joiners Salient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off. CTC: 24K Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Freshers can also apply. Good Communication & Interpersonal Skills. English + Hindi is mandatory Mode of work: Work from Office Address: 41, St Johns Rd., Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042 Google Map Link: https://goo.gl/maps/uu2BmhVF2cES2SKd7 Candidates can also walk in directly by mentioning Naukri as a reference. Contact Person: Kiran : 9014726808 Bala: 9148813839 Meena : 8549969915 Jennifer : 8197755357 Lidhya : 8310895525

Technical Voice Process | Service Desk Criteria-Any Grad with min 1 year exp in Int. Technical Support/Service Desk CTC-4 to 6 LPA + Variables WFO-5 Days Working 24*7 Shifts Immediate Joiner Location-Bangalore & Pune Excellent Comms Required

Eligibility Criteria: Candidates must have their Laptop and 2 Wheeler Mandatory. Candidates should know the vernacular language. Candidates should be comfortable in fieldwork. Roles and Responsibilities: Can visit our Restaurant Partners in the Field. Provide service and customer support during field visits. Install our POS software in their System / Device. Give training about our product to our client. Diagnose errors or technical problems and determine proper solutions to resolve their queries. Build positive relationships with customers. Research and identify solutions to software and hardware issues. Understand the Root Cause for the ongoing problem Ensure all issues are properly logged. Additional Qualification and Skills: Excellent communication skills, problem solving and troubleshooting skills. Basic knowledge of networking principles and operating systems. Experience with remote desktop applications and help desk software. Hands-on experience with Windows/Linux/Mac OS environments. Hardware and Network Configuration. Software Installation and Training. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Eligibility Criteria: Candidates must have their Laptop and 2 Wheeler Mandatory. Candidates should know the vernacular language. Candidates should be comfortable in fieldwork. Roles and Responsibilities: Can visit our Restaurant Partners in the Field. Provide service and customer support during field visits. Install our POS software in their System / Device. Give training about our product to our client. Diagnose errors or technical problems and determine proper solutions to resolve their queries. Build positive relationships with customers. Research and identify solutions to software and hardware issues. Understand the Root Cause for the ongoing problem Ensure all issues are properly logged. Additional Qualification and Skills: Excellent communication skills, problem solving and troubleshooting skills. Basic knowledge of networking principles and operating systems. Experience with remote desktop applications and help desk software. Hands-on experience with Windows/Linux/Mac OS environments. Hardware and Network Configuration. Software Installation and Training. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Eligibility Criteria: Candidates must have their Laptop and 2 Wheeler Mandatory. Candidates should know the vernacular language. Candidates should be comfortable in fieldwork. Roles and Responsibilities: Can visit our Restaurant Partners in the Field. Provide service and customer support during field visits. Install our POS software in their System / Device. Give training about our product to our client. Diagnose errors or technical problems and determine proper solutions to resolve their queries. Build positive relationships with customers. Research and identify solutions to software and hardware issues. Understand the Root Cause for the ongoing problem Ensure all issues are properly logged. Additional Qualification and Skills: Excellent communication skills, problem solving and troubleshooting skills. Basic knowledge of networking principles and operating systems. Experience with remote desktop applications and help desk software. Hands-on experience with Windows/Linux/Mac OS environments. Hardware and Network Configuration. Software Installation and Training. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Eligibility Criteria: Candidates must have their Laptop and 2 Wheeler Mandatory. Candidates should know the vernacular language. Candidates should be comfortable in fieldwork. Roles and Responsibilities: Can visit our Restaurant Partners in the Field. Provide service and customer support during field visits. Install our POS software in their System / Device. Give training about our product to our client. Diagnose errors or technical problems and determine proper solutions to resolve their queries. Build positive relationships with customers. Research and identify solutions to software and hardware issues. Understand the Root Cause for the ongoing problem Ensure all issues are properly logged. Additional Qualification and Skills: Excellent communication skills, problem solving and troubleshooting skills. Basic knowledge of networking principles and operating systems. Experience with remote desktop applications and help desk software. Hands-on experience with Windows/Linux/Mac OS environments. Hardware and Network Configuration. Software Installation and Training. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Eligibility Criteria: Candidates must have their Laptop and 2 Wheeler Mandatory. Candidates should know the vernacular language. Candidates should be comfortable in fieldwork. Roles and Responsibilities: Can visit our Restaurant Partners in the Field. Provide service and customer support during field visits. Install our POS software in their System / Device. Give training about our product to our client. Diagnose errors or technical problems and determine proper solutions to resolve their queries. Build positive relationships with customers. Research and identify solutions to software and hardware issues. Understand the Root Cause for the ongoing problem Ensure all issues are properly logged. Additional Qualification and Skills: Excellent communication skills, problem solving and troubleshooting skills. Basic knowledge of networking principles and operating systems. Experience with remote desktop applications and help desk software. Hands-on experience with Windows/Linux/Mac OS environments. Hardware and Network Configuration. Software Installation and Training. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Eligibility Criteria: Candidates must have their Laptop and 2 Wheeler Mandatory. Candidates should know the vernacular language. Candidates should be comfortable in fieldwork. Roles and Responsibilities: Can visit our Restaurant Partners in the Field. Provide service and customer support during field visits. Install our POS software in their System / Device. Give training about our product to our client. Diagnose errors or technical problems and determine proper solutions to resolve their queries. Build positive relationships with customers. Research and identify solutions to software and hardware issues. Understand the Root Cause for the ongoing problem Ensure all issues are properly logged. Additional Qualification and Skills: Excellent communication skills, problem solving and troubleshooting skills. Basic knowledge of networking principles and operating systems. Experience with remote desktop applications and help desk software. Hands-on experience with Windows/Linux/Mac OS environments. Hardware and Network Configuration. Software Installation and Training. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Eligibility Criteria: Candidates must have their Laptop and 2 Wheeler Mandatory. Candidates should know the vernacular language. Candidates should be comfortable in fieldwork. Roles and Responsibilities: Can visit our Restaurant Partners in the Field. Provide service and customer support during field visits. Install our POS software in their System / Device. Give training about our product to our client. Diagnose errors or technical problems and determine proper solutions to resolve their queries. Build positive relationships with customers. Research and identify solutions to software and hardware issues. Understand the Root Cause for the ongoing problem Ensure all issues are properly logged. Additional Qualification and Skills: Excellent communication skills, problem solving and troubleshooting skills. Basic knowledge of networking principles and operating systems. Experience with remote desktop applications and help desk software. Hands-on experience with Windows/Linux/Mac OS environments. Hardware and Network Configuration. Software Installation and Training. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Eligibility Criteria: Candidates must have their Laptop and 2 Wheeler Mandatory. Candidates should know the vernacular language. Candidates should be comfortable in fieldwork. Roles and Responsibilities: Can visit our Restaurant Partners in the Field. Provide service and customer support during field visits. Install our POS software in their System / Device. Give training about our product to our client. Diagnose errors or technical problems and determine proper solutions to resolve their queries. Build positive relationships with customers. Research and identify solutions to software and hardware issues. Understand the Root Cause for the ongoing problem Ensure all issues are properly logged. Additional Qualification and Skills: Excellent communication skills, problem solving and troubleshooting skills. Basic knowledge of networking principles and operating systems. Experience with remote desktop applications and help desk software. Hands-on experience with Windows/Linux/Mac OS environments. Hardware and Network Configuration. Software Installation and Training. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Role & responsibilities Preferred candidate profile Perks and benefits

NAME OF PROJECT: Support Service Desk for Adobe's Digital Marketing/Media Enterprise clients: General Description of Project: Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) = 24*7 Triage issues coming from various channels, such as phone (inbound and outbound) , chats, and email web portals (Omni Channel). Prioritize customer urgency and issues Search and reuse information from internal information repositories Log all incidents, requests customer interactions into the case management system Drive issues through the organisation with urgency. Assess customer sentiment at all stages during the communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. Required Skills for the Job: Must be a technical graduate. Having 2+ years of previous Technical Support Centre experience with an emphasis on business-to-business/enterprise support interactions. Outstanding written and verbal communication skills in English with a neutral accent. Experience working in a team environment and managing a diverse workload. Experience in supporting software applications and troubleshooting in Windows and/or Mac environments. Knowledge of Adobe products would be preferred. Familiarity with MSI and MSP installers as well as deployment technologies such as SMS, GPO, and Apple Remote Desktop would be desirable. Basic knowledge of Active Directory, cloud technology, and SSO would be an advantage. General cultural awareness, particularly for resources who are supporting customers in a region other than the one they are located in (e.g., ability to detect and understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions, etc.), to avoid having to make spelling requests to customers.

Hi, We are hiring for Technical support for international voice process (DNS,DHCP,O365,WINDOWS) Max salary 8lpa location - Gurgaon/Pune 24x7Shifts Contact and ping me on 8920254429 - Deepanshi deepanshi.imaginators@gmail.com

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Network Voice Admin. Experience1-3 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Network Data Admin. Experience1-3 Years.