Responsibilities: Develop and execute a cluster-wide technical training strategy aligned to business goals. Conduct regular training needs analyses Design, update, and deliver curricula: hands-on trainings, learning modules, certification paths, and blended learning programs. Lead, mentor, and coordinate a network of training coordinators and technical instructors. Manage training budgets, vendor partnerships, facilities, and digital learning platforms. Ensure compliance with ISO standards, industry regulations and safety protocols. Establish KPIs (e.g., competency scores, skill ratings, audit outcomes) and track training effectiveness through assessments and feedback. Collaborate with plant managers, engineering, HR, and quality leaders to align training with production and maintenance schedules.
End-to-End Visa Processing Oversee the entire visa application lifecyclefrom documentation to submission and follow-up. Ensure timely and accurate processing for various visa categories (tourist, work, student, etc.) Maintain strict compliance with international visa regulations and consular requirements. Coordinate with embassies and consulates to stay updated on changing policies. Build and manage relationships with consular offices and key immigration stakeholders. Act as a liaison between Aequs and government authorities. Provide personalized guidance to employees on visa eligibility, documentation, and timelines. Assist with travel planning related to immigration—such as air tickets, insurance, and foreign exchange. Streamline internal processes to improve turnaround time and reduce errors. Implement tech-driven solutions for tracking and managing visa applications.
Responsibilities: Managing the IT helpdesk tool service request and incident Monitor the IT incident and service request SLA. Categorize and record reported queries and provide solutions. Providing voice support to end users. Escalate, if needed, unresolved problems to a higher level of support Creating Service request and Incident behalf of end user in helpdesk Tool L1 and L2 Support and troubleshooting on server, Network and Voice Infrastructure Troubleshooting skills on MacBook, Windows 10, 11 OS Multifunction Canon Network printer troubleshooting Troubleshooting skills on conference room equipment Maintain accurate records of all IT assets including desktops, laptops, printers, mobile devices, and networking equipment Ensure timely tagging documentation and tracking of assets from procurement to decommissioning Coordinate with vendors and internal teams for procurement of IT hardware, software licenses, and peripherals as per approved requirements Excellent communication skills and the ability to work effectively in a team. Follow up with vendors or service provider related any software or hardware issues. Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals.