Desktop Support Engineer

Location:

Experience

Gender:

Shift:

Education:

Communication:

Joining:

Responsibilities & Duties

• Provide floor support and remote assistance to end users.

• Troubleshoot desktops, laptops, peripherals, and software applications.

• Resolve hardware, software, networking, and Wi-Fi issues promptly.

• Install, upgrade, and maintain OS and applications.

• Manage IT assets inventory and assist in IT audits.

• Coordinate with vendors for hardware repairs and network troubleshooting.

• Document and manage Helpdesk tickets with timely resolutions.

• Prepare daily dashboards and performance reports for IT management.

• Collaborate with team members to ensure quality IT support delivery.

• Contribute to RCA (Root Cause Analysis) and escalate unresolved issues.

• Advanced knowledge of hardware components (laptops, desktops, printers, Wi-Fi, chipsets, memory, processors, etc.).

• Raise IT tickets for daily tasks for tracking and performance evaluation.

• Knowledge of office systems, LAN & WAN management, and network resource configuration.

Share Profiles: careers@sm2infotech.com

Contact no :