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Desktop Support Engineer

1 - 3 years

1 - 2 Lacs

Posted:17 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Hello Candidates,

As discussed over the call we are hiring for Desktop Support (Full time) - program for Mumbai & Navi Mumbai Location.

Please share reference profiles on careers@sm2infotech.com or What app on 7304132825 as per the below mentioned JD .

Job Location : Nariman Point

Experience : 6 Months to 3 Years of Exp

Gender : Male

Education : Any Graduate / Diploma

Shift : General Shift

Communication : Candidate must be good in communication skills

Responsibilities and Duties :

  • Provide Floor Support / Remote Assistance and resolve problems to end users
  • Provide technical support for desktops, laptops, peripherals, and software applications.
  • Resolve hardware and software issues promptly, including networking and Wi-fi connectivity problems.
  • Install, upgrade, and maintain operating systems and software across various office locations.
  • Manage IT assets inventory and support IT audits as required.
  • Coordinate with vendors for hardware repairs and network troubleshooting.
  • Support users remotely and on-site, ensuring efficient problem resolution.
  • Document and manage Helpdesk tickets, ensuring thorough tracking and resolution.
  • Collaborate effectively with team members and users to deliver quality IT support.
  • Generate daily dashboards and reports, updating IT management on performance metrics.
  • Contribute to Root Cause Analysis and escalate unresolved issues for continuous improvement.
  • Advanced knowledge of computer hardware systems, including Laptops & Desktops, peripheral devices, internal components, Processor, chipsets, memory modules, and display, printer, Wi-fi.
  • Raising IT tickets for tasks and activities performed for daily work accounting and performance measurement.
  • Knowledge of office systems, good problem-solving skills, and high-level interpersonal
  • Managing LAN & WAN, network resources Configuration

Looking for Immediate joiners only.

Regards,

Team HR - Nandhana Raghavan

Mobile No : +91 7304132825

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