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WFM Real - Time Analyst

1 - 4 years

3 - 6 Lacs

Navi Mumbai Indore Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Workforce Management Productivity Tracking Call Center Operations Service Level Adherence Real-Time Monitoring AUX Monitoring Client Interaction Queue Management ACW Monitoring Real-Time Analyst Intraday Reporting Performance Analytics WFM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

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