WFM - Lead/AM/Manager/Senior Manager-Kolkata - GO%2FJC%2F235%2F2025

Job Description

Job Description Job Title: WFM - Lead/AM/Manager/Senior Manager Location: Kolkata Job Description Candidates with Minimum 5+years of relevant Experience into WFM. Managing the scheduling end to end for the entire FOH and Digital lines of business out of multiple sites Managing stake holders from both Client side and internal ops managers from the monthly and weekly staffing activities point of view Maker for the data outputs needed for financial output and outcome Custodian of all reporting happening out of site with the below specialization: Maker for all Data for reviews submitted at the Customer Leader and Domain head for BOH Maker for all Data for reviews submitted at the Customer Leader and Domain head for FOH Auditor for all All reporting PBI exposure for reporting (PBI to Excel formulations) ACD interface exposure for data mining Client interface for all planning and forecasting requirements basis the forecasting, staffing and scheduling model COPC gold He also serves as the backup to the Manager WFM for engagement. The candidate is expected to be a front line leader connecting the dots between technical and functional delivery. He is to be an expert in MIS with basic knowledge in the core WFM domain as mentioned Base auditing and review of reporting along with escalation management (internal and client) needs to be a core skill as well. With the team being a part of the Maker function, the candidate is to be the checker along with other support functions like the transformation and the PMO team Skills Required RoleWFM - Lead/AM/Manager/Senior Manager-Kolkata Industry TypeITES/BPO/KPO Functional Area Required Education Employment TypeFull Time, Permanent Key Skills WFM Other Information Job CodeGO/JC/235/2025 Recruiter NameMarilakshmi S Show more Show less