We are looking For Service Desk Engineer looking For immediate joiner

Infinite

2 - 5 years

5 - 7 Lacs

Noida Gurugram

Posted:3 months ago| Platform:

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Skills Required

Service Desk Management Servicedesk Active Directory Support Technical Voice Process International Voice Process LAN Troubleshooting MS Outlook Troubleshooting Helpdesk Desktop Support Remote Support IT Service Desk Ticketing Tools Technical Helpdesk

Work Mode

Hybrid

Job Type

Full Time

Job Description

We are looking for ServiceDesk Engineer for Noida

Experience: 2 to 6 Years

Location : Noida

Please send updated resume below mail ID :

nikithaa@infinite.com

Roles And Responsibilities:

Enable and guide end users in using self-help tools for basic software and hardware issues.
Support incident and service request reporting.
Assist with password reset tools and account recovery processes.
Respond to how-to queries and fulfill routine service requests (e.g., password resets, account unlocks, VPN connectivity, Teams, outlook issues, Basic troubleshooting).
Log, categorize, and track incidents and requests to closure.
Handle escalated issues requiring specific application knowledge or advanced troubleshooting.
Run diagnostics and perform remote support for complex incidents.
Coordinate field services for part ordering and desk-side visits as per client policies.
Ensure proper documentation and escalation to Level 2 support when necessary.

Preferred candidate profile

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