WE ARE HIRING For INTERNATIONAL CUSTOMER TECHNICAL CHAT SUPPORT!!!

Dear Folks,

Greetings from Movate!!!

We are Hiring for International Technical Chat Process

Only experience candidates are eligible (Freshers are not eligible)

Note: Minimum 1 year of experience is mandatory in customer support ( Chat, email and chat or semi voice would be fine)

Salary Details: As mentioned above in the portal max Ctc is 4LPA

Both way cab will be provided @door Step below 30Km

Interested candidate can share your resume to the below email id:

nikhil.dhansinghmohta@movate.com or WhatsApp your Cv @7305620366

Good communication in English is mandatory, Graduation is mandatory.

5 days of working and 2 days of rotational week off. Must be flexible to work in Rotational Night Shift.

ONLY IMMEIDATE JOINER'S ARE ONLY REQUIRED NOTICE PERIOD WILL NOT BE ACCEPTED.

Job Responsibilities:

• The Technical Support Agent role is responsible for providing upbeat customer service as a contact center representative to assist current voice and high-speed internet customers.
• Troubleshoots service-related issues including hardware and software configurations. All contacts are inbound and are technical support only.
• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Schedules a technician dispatch for on-site service calls when necessary.

Escalates appropriate technical issues to upper-level technical support when needed.