WBO:WBC-WB Service Relationship Manager

No. of VacanciesReports toIs a Team leaderY/NTeam SizeGradeManager- DVPBusinessCorporate CenterDepartmentWholesale Banking OperationsSub-Department-LocationAbout Wholesale Banking OperationsWholesale Banking Operations manages the entire life cycle of the Wholesale Banking customers, it also caters to the various other requirement of non-retail borrowed accounts under Wholesale banking. The department is responsible for smooth functioning of all the Commercial Banking Operations units and ensure utmost customer (internal & external) satisfaction. They are also responsible for ensuring timely delivery, monitoring the health of the credit portfolio, prompt reporting of irregularities/ adversities noticed and co-ordination in recovery/ legal proceedingsAbouttheRoleService Relationship Manager acts as an interface between the bank and the client and is actively involved in Customer service. The center of all client engagements will be to ensure efficient credit delivery and superior customer experience. The Service RM interacts with the Borrower to obtain pre-requisites for disbursement, ensures timely disbursement and facilitates post disbursement monitoring by liaising with the Borrower.Key ResponsibilitiesProvide Banking solutions and superior service to the Corporate Borrowers (assigned by CBB Head).Accompany Business RM for Pre-sanction visits and also act as an interface for liaising with the corporate borrowersAssign Title Search Report, Valuation Report & ROC Search Report for the corporate borrowersObtain reports and scrutinize, share requisite details with credit team on pre-designed formatObtain pre-requisites for documentation from CDO team and facilitate vetting of documents with Law Department and ensure obtention of credit opinion report from other lendersCo-ordinate with other lenders and the CDO team for issuance of Pari-Passu/NOCs and follow-up for creation/ perfection of securityCo-ordinate with the Borrower, Business & Credit Delivery Official and facilitate execution of documents, compliance of pre-disbursement covenants, facilitate disbursement and obtain credit approvals for TradeCoordinate with the Borrower, Business & Credit Monitoring Official to facilitate the compliance of post-disbursement covenants, recovery of interest and instalments and to ensure better monitoring of the Credit portfolioCoordinate with the Borrower to execute the following activities:- Conduct unit/collateral inspection at stipulated intervals & preparation of reports- Obtention of Stock Statements/FFRs/Insurance Policies/Due Diligence/ABS from the customer & provides to CMO for analysis/ monitoring/ placement of notes- Creation/ Perfection of SecuritiesEnsure that the TxB Fee Income Budget and SME Topline budget are achievedEnsure adherence to SLA and maintenance of TATLiaison with the Customer to increase the utilization levels and hence increase Banks portfolio base.Attend Internal/External Audit and ensure all audit related deliverables are met----------QualificationsPost- Graduation from a recognized institute6-7 years in a relevant role-----Role ProficienciesKnowledge of banking products and servicesAbility to manage complex client situationsGood communication (both verbal and written) skill in both English and the local languageAbility to handle pressure and meet deadlinesGood networking and relationship building skills