WBCG:C&LC - Relationship Manager

No of VacanciesReports toCCPH HeadIs a Team leaderY/NTeam Size140GradeVice President / Dy Vice PresidentBusinessCorporate CenterDepartmentWholesale Banking OperationsSub-DepartmentLocationAiroliAbout Wholesale Banking OperationsThe Transaction banking operations department helps in managing the transaction in the banks Transaction Banking (TB) can be defined as the set of instruments and services that a bank offers to trading partners to financially support their reciprocal exchanges of goods (egtrade), monetary flows (eg, cash), or commercial papers (eg, exchanges)About RoleGroup Head is responsible for supervising and monitoring the day to day functioning of the activity assigned to Teams, with full compliance as per Banks / Regulatory policies and meeting all requirements of Audit Group Head is responsible for Leading and motivating the teams for achievement of TATs and error free processing for smooth delivery of services to Corporate Customers They are also responsible for reviewing the activity with Team Leads at periodic intervals during the day They are responsible for interacting with Business / IT for resolution of issues / Escalations / Projects / Automation They are responsible for rectifying all types of Audit observations and coordinating for the Closure of Reports They need to ensure proper and timely billing and recovery of fees and chargesMonitor and ensure that CCPH completes their task within TATEnsure ownership of CMS transactions carried out by CCPH Unit in timely/errorfree manner viz, Onboarding, Master Setup, CMS Pooling, Upcountry Cheque Followup, Logistics, IPO/NFO handling, ECS & NACH mandates, Reconciliation of CMS Pool account and internal GL accounts, Dividend and other payment mandates, Billing and recovery of Fee, Easy Pay, Sale of Prospectus, ETC Toll, Escrow, PFRDA and WLA activitiesEnsure compliance of all regulatory issuesEnsure Timely closure of audit comments/queriesEnsure Timely Completion of EGRC and SOX requirementsEnsure Effective deployment of Manpower to ensure that resources are utilised in productive mannerMonitor Admin activities of CCPHEnsure Submission of MIS to various stakeholders and regulatory authority like SEBI, PFRDA etc, in timeEnsure Financial perspective: Income targets, minimal operational lossEnsure Customer perspective: Minimal customer complaints, positive customer surveysEnsure Operational perspective: Adherence to TAT, EGRC score, Audit queries, Automation of processesEnsure Organisational development: Productivity of group staffEnsure all SLAs with vendor and correspondent bank are in place and renewed in timeQualificationsGraduate/ MBA preferredAdditional Certificate course related to Banking sectorRole ProficienciesKnowledge of banking products and servicesKnowledge of regulatory guidelines and normsGood communication (both verbal and written) skill in both English and the local languageAbility to manage complex client situationsAbility to manage risk and uncertainty for self and team within a dynamic priority-setting environmentAbility to handle pressure and meet deadlines