WBCG:C&LC - Relationship Manager

Monitor and ensure that CCPH completes their task within TAT

Ensure ownership of CMS transactions carried out by CCPH Unit in timely/errorfree manner viz., Onboarding, Master Setup, CMS Pooling, Upcountry Cheque Followup, Logistics, IPO/NFO handling, ECS & NACH mandates, Reconciliation of CMS Pool account and internal GL accounts, Dividend and other payment mandates, Billing and recovery of Fee, Easy Pay, Sale of Prospectus, ETC Toll, Escrow, PFRDA and WLA activities.

Ensure compliance of all regulatory issues

Ensure Timely closure of audit comments/queries

Ensure Timely Completion of EGRC and SOX requirements

Ensure Effective deployment of Manpower to ensure that resources are utilised in productive manner

Monitor Admin activities of CCPH

Ensure Submission of MIS to various stakeholders and regulatory authority like SEBI, PFRDA etc., in time

Ensure Financial perspective: Income targets, minimal operational loss

Ensure Customer perspective: Minimal customer complaints, positive customer surveys

Ensure Operational perspective: Adherence to TAT, EGRC score, Audit queries, Automation of processes

Ensure Organisational development: Productivity of group staff

Ensure all SLAs with vendor and correspondent bank are in place and renewed in time

Optimal qualification for success on the job is:

Graduate/ MBA preferred

Additional Certificate course related to Banking sector

For successful execution of the job, the candidate should possess the following:

Knowledge of banking products and services

Knowledge of regulatory guidelines and norms

Good communication (both verbal and written) skill in both English and the local language

Ability to manage complex client situations

Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

Ability to handle pressure and meet deadlines