Warranty Claims Analyst

Warranty Claims Analyst

Key Responsibilities:

• Evaluate complex warranty claims and make claim decisions in accordance with departmental procedures and company policies.
• Respond promptly and professionally to dealer inquiries, communicating division policies and procedural requirements.
• Collaborate with suppliers, engineering, and quality teams to process claims in line with established guidelines.
• Act as a subject matter expert for assigned business unit responsibilities.
• Execute procedures as requested by the Vendor Recovery Specialist.
• Perform accurate invoicing and reconciliation of all supplier recovery-related warranty costs.
• Identify opportunities to reduce warranty costs and improve overall efficiency.
• Drive process improvements to enhance claim processing effectiveness.
• Support technical tasks, continuous improvement initiatives, and administrative duties as assigned.

Knowledge & Skills REQUIRED:

• Education Requirements:
• Bachelors degree required
• 1+ years of experience in the automotive industry, with direct exposure to warranty claims processing, service, or parts analysis
• 1+ year of data entry and customer experience/care/service in Automotive/Industrial domain required

• Domain:

  Experience in Automotive or Industrial Aftersales Segment
• CRM & Case Management Systems E.g.: Salesforce, MS Office Suite, English proficiency
• Knowledge of handling warranty, returns and credits
• Strong proficiency in MS Office suite and Data Analysis Tools like Tableau
• Knowledge of customer management tools like Salesforce is an added advantage

• Certifications:

  Customer experience (CX) certifications and Related OEM-Specific Trainings would be an added advantage

REQUIRED COMPETENCIES AND BEHAVIORS:

• Decision Making based on policies and procedures
• Ability to effectively engage and communicate in a North American business context and manage multiple stakeholders
• Customer Centric Mindset
• Act with Integrity
• Solution mindset
• Collaborative temperament
• Strong Organizational Skills; ability to meet deadlines and operate under ambiguity
• Ensures tasks are tracked until closure
• High attention to details
• Tracks until closure of tasks