Warehouse Supervisor (Cold Storage)

Job Title: Supervisor Cold Storage

Location:

Position Summary:

The Cold Storage Operations Supervisor is responsible for leading day-to-day floor operations to ensure safe, compliant, and efficient handling of temperature-sensitive products. The role focuses on meeting customer SLAs, optimizing processes to improve productivity, maintaining inventory accuracy, and ensuring zero-error dispatch. The supervisor acts as the primary point of contact for all inbound and outbound activities while safeguarding product and temperature integrity.

Key Responsibilities:

• Supervise floor teams to consistently achieve operational KPIs and customer SLAs.
  
• Handle and monitor temperature-sensitive (Frozen & Chilled) products during inbound and outbound operations.
  
• Implement and standardize operational processes for improved productivity and accuracy.
  
• Ensure strict adherence to FIFO/FEFO practices and robust inventory control.
  
• Lead stock verification, replenishment, cycle counting, and bin audits to maintain zero-variance inventory accuracy.
  
• Monitor picking, packing, and put-away activities; benchmark productivity and optimize resource utilization.
  
• Ensure proper upkeep, safety, and physical condition of the warehouse premises and cold storage infrastructure.
  
• Maintain 100% compliance with SOPs and customer-specific requirements; support no deviation without documented approval.
  
• Act as the single point of contact for customer communications related to warehouse operations, ensuring timely execution and feedback.
  
• Drive zero-error receiving and dispatch processes.
  
• Conduct routine temperature monitoring, documentation, and compliance checks aligned with food safety standards.
  
• Manage operations across e-commerce, B2B/B2C, and CICO/FC distribution models.
  
• Ensure timely escalation and resolution of issues to avoid customer complaints.
  
• Support audits, effective WMS utilization, inventory reconciliation, and prepare daily operational MIS reports.
  

Qualifications:

• Graduate in any discipline.
  
• Minimum 45 years of experience in warehouse operations (preferably in QSR, food service, cold chain, or FMCG logistics).
  
• Proficient in WMS, MS Excel, and general IT systems.
  
• Strong understanding of warehouse processes, inventory control, food safety protocols, and temperature compliance management.
  

Key Skills:

• Team Leadership
  
• Inventory & Stock Management
  
• Customer Handling & SLA Management
  
• Temperature Control & Food Safety Awareness