Warehouse Manager-Retail (Lucknow)

Key Responsibilities:

1. Warehouse Operations

• Manage inbound, storage, and outbound operations for grocery products.
  
• Ensure proper handling of FMCG & perishable items with adherence to FEFO/FIFO practices.
  
• Maintain hygiene, temperature control, and food safety standards.
  
• Monitor and achieve daily operational KPIs (TAT, order fill rate, accuracy, etc.).
  

2. Inventory Management

• Ensure accurate stock management through regular cycle counts and audits.
  
• Minimize stock variances, damages, and pilferages.
  
• Coordinate with clients and internal teams for stock reconciliation.
  

3. Team Management

• Lead, train, and motivate a team of supervisors, operators, and contract staff.
  
• Plan manpower for peak and non-peak operations.
  
• Drive a culture of accountability, safety, and continuous improvement.
  

4. Client & Stakeholder Management

• Act as the key point of contact for client operations teams.
  
• Ensure service level agreements (SLA) are met/exceeded.
  
• Provide MIS reports and operational updates to clients and management.
  

5. Compliance & Safety

• Ensure compliance with statutory requirements, labor laws, and company policies.
  
• Maintain adherence to food safety, FSSAI, and EHS standards.
  
• Drive continuous improvement projects (Lean/Kaizen/5S).
  

Key Skills & Competencies:

• Strong knowledge of warehouse operations in FMCG/Grocery sector.
  
• Experience in managing perishable and temperature-controlled products.
  
• Hands-on experience with WMS/ERP systems.
  
• Excellent leadership, problem-solving, and communication skills.
  
• Ability to manage client expectations in a 3PL setup.