Warehouse & Logistics Executive

- understanding of freight forwarding and logistics industry.

- Knowledge of shipping and transportation methods, import/export processes, and industry trends.

- Familiarity with standard operating procedures (SOPs) in the shipping and logistics field.

- Awareness of market trends, pricing dynamics, and competitive intelligence within the freight forwarding industry.

RESPONSIBILITY/ ACCOUNTABILITY STATEMENTS

Customer Engagement and Relationship Management:

- Build and maintain strong customer relationships, serving as the primary point of contact for inquiries related to shipping and logistics services.

- Foster trust and customer loyalty by engaging with key accounts throughout the entire shipment process, providing updates and addressing inquiries.

- Actively convert customer inquiries and leads into confirmed orders, ensuring accuracy and adherence to customer requirements.

- Provide support for customers by addressing their concerns and facilitating smooth order execution.

- Attending events such as exhibition and conferences

Order Execution and Financial Management:

- Monitor the progress of each shipment, proactively addressing any operational issues that may arise.

- Track invoices and payment status, ensuring timely and accurate payment collection.

- Act as a point of contact to resolve any issues related to shipments, customer concerns, and operational challenges.

- Collaborate effectively with internal departments and trade lanes to ensure seamless execution of shipments.

Performance Reporting and Strategy:

- Identify opportunities for process improvement and efficiency within the business development function.

- Stay informed about market trends, competitive intelligence, and customer needs in the freight forwarding industry.

- Develop and implement sales strategies and plans to achieve revenue and growth goals.

Participate in the development of business expansion strategies into new regions or markets.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person