Walk-in || Team Leader-Operations || International sales process ||

3 - 6 years

4 - 6 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Company Overview:

Equal Opportunity Employer:

Job Title:

Key Responsibilities:

  • Lead and manage a team of 1520 members.
  • Drive team performance across productivity, quality, shrinkage, and attrition.
  • Provide regular coaching and support to team members.
  • Review and recommend improvements to processes to enhance performance and CSAT.
  • Identify training needs and address process gaps.
  • Monitor performance and conduct weekly coaching sessions.
  • Handle floor support and escalations.
  • Ensure achievement of individual contributor (IC) targets.
  • Maintain AHT levels as per targets across tenure buckets.
  • Utilize basic computer skills, especially MS Excel.

Requirements:

  • Prior experience in handling international processes.
  • Experience in team management and supervision.
  • Excellent verbal and written communication skills in English.
  • Strong organizational and analytical abilities.
  • Flexible to work in a 24x7 environment.

Contact Person-

Nidhi Rastogi

8630322833

nidhi.rastogi@igtsolutions.com

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IGT Solutions logo
IGT Solutions

Information Technology and Services

New Delhi

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