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WNS Holdings
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Mumbai - Walk in Interview

Mumbai - Walk in Interview

WNS Holdings

0 - 3 years

2 - 5 Lacs

Mumbai

Posted:5 days ago| Platform:

Apply

Skills Required

customer service financial services telecommunication banking financial services international call center project management program management customer care customer support voice process business process management operational excellence finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

WNS Global Services Inc. (NYSEWNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.
Our mission as an organization is guided by our CIRCLE of ValuesClient First, Integrity, Respect, Collaboration, Learning, Excellence. Role Summary
The role is responsible for delivering excellent customer service via mail / voice / chat mediums, with an objective to provide resolution to the customers according to the guidelines provided by the client. Key Responsibilities

Responsible for outstanding customer service via over Phone, Emails, Chat mediums

Answers queries and provide resolutions in a respectful, helpful and responsive manner

Takes action to provide client / customer delight being within established service standards

Ability to present key points persuasively during verbal / non-verbal conversation, with an outcome of good customer reviews, repetition of the opportunity to service the customer

Adjusts approaches and responses to reflect the urgency of situations and changing circumstances

Is able to ethically upsell and cross sell a service / product to the customer

Adherence to shift schedule, team meetings and training requirements
Qualifications

Undergraduate with minimum six months international call center voice / data experience (Post Graduates, B.E./B.Tech with no Exp in BPO industry will not be eligible) /

Graduate Freshers
Additional Information
Skills Required

Excellent spoken / Verbal communication skills

Excellent customer service skills

Taking responsibility for customer satisfaction and loyalty

Demonstrated ability to multi-task to handle a large call volume efficiently, as well as mental alertness

Ability to respond quickly and effectively in a fast-paced environment

Disciplined and resourceful to meet business demands in a structured, virtual call center environment

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WNS Holdings

Business Process Management (BPM)

Mumbai

45,000 Employees

356 Jobs

Key People

Keshav Murugesh

CEO
Ameet R. Kakkad

CFO
Rohit S. Sinha

COO
Dinesh S. Satyam

Chief HR Officer

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Mumbai - Walk in Interview