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Customer Service Executive - Business Loans - Direct

1 - 6 years

6 - 10 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Executive to join our team in Bengaluru. The ideal candidate will have 1 to 6 years of experience in customer service, preferably in the banking or financial services industry.
Roles and Responsibility
  • Perform various tasks under the guidance of the Supervisor/Manager.
  • Identify potential business customers with the help of the Supervisor/Manager.
  • Collect and validate customer documents according to organizational norms.
  • Log cases in the system as per SOP and follow the disbursement process.
  • Fulfill the sanction ratio as per organizational requirements.
  • Meet customer needs and cross-sell multiple products under the guidance of the Supervisor/Manager.
  • Assist in empaneling new vendors and developing relationships with them.
  • Ensure compliance with all Audit/RBI regulations with the help of the Manager/Supervisor.
  • Job
  • Minimum 1 year of experience in customer service, preferably in banking or financial services.
  • Strong knowledge of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet targets.
  • Strong analytical and problem-solving skills.
  • Experience in direct sales and marketing is an added advantage.
  • Educational qualificationsAny Graduate or Postgraduate degree.
  • About Company
    TATA CAPITAL LIMITED is a leading player in the banking and financial services industry, committed to providing exceptional customer experiences and driving business growth.

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    Tata Capital
    Tata Capital

    Financial Services

    Mumbai Maharashtra

    5001-10000 Employees

    1057 Jobs

      Key People

    • Rajesh Sethi

      Managing Director & CEO
    • Supratim Bandyopadhyay

      Chief Financial Officer