Walk-In Interview Partner Help Desk

Digit Insurance

0 - 2 years

2 - 3 Lacs

bengaluru

Posted:2 hours ago| Platform:

Apply

Skills Required

partner support communication skills query handling inbound calls customer queries outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Partner Help Desk

Duties and Responsibilities

Attend calls/emails from partners (brokers, agents etc.) to provide adequate information related to insurance policies/queries/statuses/ Tech & Portal Issues
Informing partners about any modifications in the policy/Product. /Portal.
Interface between internal stakeholders and Partner/s
To guide for tech issue & resolving all their queries.
Suggest improvements in products & processes to improve partner satisfaction.
Solicit sale of additional or new products and services.
Keep partner transactions and interaction records including all the complaints, enquiries, comments, and actions performed.
Need to maintain TAT.
Need to do Outbound calls as and when require.

Skills and abilities

Have effective verbal and non-verbal communication skills.
Well versed with MS Office (Excel, Word, PPT etc.) with basic typing skills
Able to work in flexible work timings. (Ready to work in Shift & Roster)

(Excluding Night Shift)

Approachable & ability to pacify partners and handle/resolve all their queries.
Multi-tasker and a Go-getter.
Paying attention to details.
Sound judgement skills with good listening abilities
Able to cope with a fast-paced work environment.
Resolve problem efficiently after critically analysing situations.

More Jobs at Digit Insurance

Underwriting Apprentice

Bengaluru

Experience: Not specified

Salary: Not disclosed

Mis Intern

Bengaluru

Experience: Not specified

Salary: Not disclosed

Health Provider Network Management

Vijayawada, Hyderabad, Coimbatore

Experience: Not specified

INR 5 - 12 Lacs

Health Provider Network Management - Multiple Locations

Mumbai, Hyderabad, Ahmedabad

5 - 10 yrs

INR 5 - 12 Lacs

Content Writer Apprentice

Bengaluru

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.