Walk - in Drive - Customer Care Executive - 8 Dec - Vikhroli

Description

walk-in interview

Walk-in Interview Details:

• Date:

   8th Dec 2025

• Time:

   11:00 AM to 4:00 PM

• Venue:

   Rentokil PCI , 301, 3rd Floor, L D Building, Mehra Industrial Estate, L. B. S. Marg, Vikhroli West, Mumbai, Maharashtra 400079

• Contact

  : Prachi Kadam - 8655711372

• Shared CV on Email

  : prachiv.kadam@rentokil-pci.com

Role -

Noted:

• Applicants must be comfortable with a third-party payroll.

• Salary: 20,000 - 22,000 per month (gross)

• Good communication skills are preferred.

• Seeking immediate joiners.

• Experience: 0 to 1 year (Graduate freshers from the 2024 or 2025 batch are welcome to apply).

About the Role:

• The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention. 
• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. 

Job Responsibilities:

• Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
• Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS
• Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority
• Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.
• Needs to achieve monthly sales collection targets

Key Result Areas:

• Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)
• Ensure to maintain CRM quality standards in each customer communication.
• Adhere to the benchmark & SOP prescribed in the training.
• To Provide accurate information to all callers & resolve queries raised during the calls

Competencies (Skills essential to the role):

• Attentiveness.
• Excellent telephone skills
• Clear communication skills 
• Ability to use positive language.
• Time management skills and Good Typing speed
• Good interpersonal skills and ability to work with internal & external team
• Data Analysis

Requirements

Educational Qualification / Other Requirement:

• Any graduate fresher can apply for this role
• Certifications in data entry will be an added advantage