Operations Manager (RI) - Bangalore South

Job Description

The Operations Manager is responsible for client coordination, training branch team members and technicians in planning and service-related expertise, and is familiar with the local work area. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Oversee overall branch operations, including team supervision, petty cash approvals, and technician coordination through daily briefings and regular meets to foster team bonding. Build and maintain strong client relationships through regular visits, lead generation via existing clients, organizing awareness campaigns, and promptly addressing complaints within the minimum turnaround time (TOT). Conduct service-level reviews and share updates on new products during client interactions, ensuring continued engagement and satisfaction. Organize demonstrations at client locations and coordinate Safety, Health, and Environment (SHE) initiatives for the branch. Review and approve Credit Note (CN) cases in compliance with company policies. Perform monthly audits and maintenance of machinery/equipment, and oversee audits of branch assets, including those held at or retrieved from client sites (especially from terminated accounts). Conduct regular checks of processes to ensure SOP compliance, along with inspections of staff uniforms, tool kits, and stock/inventory levels. Conduct training for branch team members (Back Office Operations and Technicians). Key Result Areas: Client Relationship Management Business Development & Lead Generation Training for Branch Team Members Team Management Compliance & Audit Readiness Competencies (Skills essential to the role): Strong English communication and organisational skills Familiarity with the local working area Effective training abilities Team management experience Educational Qualification / Other Requirement: Graduate in any field Minimum 2-5 years of experience Familiarity with the local working area Local language proficiency Role Type / Key working relationships: Internal team External stakeholders What can you expect from Rentokil Initial Hygiene? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Service Relationships Teamwork Responsibility DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds