VP/AVP Operations- BPO

Job Title:

Location:

Experience:

CTC:

About the Role

We are seeking a dynamic and visionary Vice President – Contact Center

Key Responsibilities

• Own end-to-end

  P&L responsibility

  across multiple delivery centers in India.
• Drive

  business performance

  , ensure SLA adherence, and exceed client KPIs.
• Lead and mentor large teams (thousands+ FTEs), building a high-performance culture.
• Champion

  client relationships and stakeholder management

  at the C-suite level.
• Spearhead

  operational transformation, digital adoption, automation, and AI-driven solutions

  .
• Expand service offerings across domestic and international markets.
• Align delivery with strategic objectives, scaling processes and infrastructure.
• Ensure compliance, risk management, and operational resilience.

Ideal Candidate Profile

• 15–25 years of proven leadership in BPO / Contact Center operations.
• Strong track record in

  P&L management

  and

  multi-center operations leadership

  .
• Exceptional stakeholder management and client engagement skills.
• Expertise in

  domestic & international BPO operations

  , across voice, non-voice, and digital.
• Strategic thinker with exposure to

  AI/ML, automation, and CX transformation initiatives

  .
• Resilient leader with excellent people management, able to inspire large teams.

If Interested revert with updated CV on kranti.gaware@flamingoinfinite.com